Strong Hold · 8 hours ago
Customer Service Specialist (Commercial Leadership Training Program)
Louisville, KY
Full-time
Onsite
New Grad, Entry LevelStrong Hold is a family business focused on building lasting products and relationships. The Customer Service Specialist role is part of a Commercial Leadership Training Program designed to develop future commercial leaders through hands-on experience across various functions, including customer service, sales, and product management.
Manufacturing
Responsibilities
Serve as the front line for customer interaction, order management, and issue resolution
Build deep understanding of customer needs, buying behavior, and service expectations
Collect and synthesize Voice of Customer (VoC) insights
Identify upsell and cross-sell opportunities through customer interactions
Partner with Inside Sales and Commercial teams to improve customer experience and retention
Manage a defined customer portfolio and support revenue growth initiatives
Develop quoting, pricing, and margin management skills
Identify opportunities to expand wallet share through solution-based selling
Collaborate with Pricing and Sales leadership on deal structure and commercial strategy
Translate customer needs into actionable commercial opportunities
Partner with Product Management to support new product development (NPI) and lifecycle management
Communicate customer needs, pain points, and market opportunities to drive innovation
Support product positioning, pricing strategy, and go-to-market execution
Analyze product performance, customer adoption, and competitive dynamics
Help bridge Sales, Operations, and Engineering to deliver customer-driven solutions
Own personal development and progression through the commercial pathway
Actively identify opportunities to improve customer experience, revenue, and profitability
Drive cross-functional collaboration between Sales, Customer Service, Product, and Operations
Champion customer-centric thinking and continuous improvement
Communicate insights and recommendations clearly to leadership
Demonstrate leadership behaviors with the intent to progress into management roles
Qualification
Required
Strong interest in commercial leadership, sales, product, or general management
Analytical mindset with strong problem-solving skills
Excellent communication and interpersonal skills
Demonstrated initiative, ownership, and ability to drive change
Willingness to rotate across functions and embrace continuous learning
Preferred
Bachelor's degree required (Business, Marketing, Engineering, Supply Chain, or related field preferred)
Benefits
Competitive wage with annual increases and a performance-based annual bonus.
401(k) retirement plan
Health, dental, & vision, insurance coverage
Company paid life, short- & long-term disability insurance coverage
Paid time off for vacation, holidays, and personal days
Company
Strong Hold
Founded in 1993, Strong Hold manufactures a complete line of heavy-duty, industrial strength storage solutions.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase