PadSplit · 13 hours ago
Host Support Advocate
United States
Full-time
Remote
New Grad, Entry Level
$55K/yr - $60K/yrPadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. The Host Support Advocate serves as a critical problem-solver and trusted partner to hosts, navigating complex situations and ensuring fair outcomes for all parties involved.
AssociationCommunitiesLifestyleProperty ManagementReal EstateResidential
No H1B
Responsibilities
Case Investigation: Gather, assess, and reconcile information from multiple parties to fully understand complex host and member situations
Host Advocacy: Serve as a knowledgeable and trusted point of contact for hosts navigating policies, financial questions, and operational challenges
Solution Navigation: Evaluate nuanced scenarios and recommend fair, policy-aligned resolutions rather than one-size-fits-all answers
Policy Interpretation: Apply PadSplit policies thoughtfully, explaining both the “what” and the “why” in a clear, confident manner
Conflict De-Escalation: Manage emotionally charged conversations with empathy, composure, and direct communication
Cross-Functional Coordination: Partner with internal teams to resolve issues that span product, operations, compliance, or payments
Feedback Analysis: Identify patterns in host concerns and share insights that inform process, policy, or product improvements
Expectation Setting: Hold firm boundaries while maintaining respect, fairness, and professionalism with internal and external stakeholders
Qualification
Required
Resilient, analytical, and empathetic professional
Experience from Customer Success, Client Services, Project Management, or a similar field
Strong listening skills and critical thinking
Ability to analyze incomplete or conflicting information and arrive at sound, defensible decisions
Comfort digging into details, asking the right questions, and validating multiple perspectives
Experience in Customer Success, Project Management, Client Services, or a related field
Capacity to remain steady, composed, and professional when acting as a point of frustration or escalation
Skill in balancing compassion with clarity, especially when delivering difficult or unpopular outcomes
Proven success working without clear precedents while staying aligned with company principles and policies
Clear, confident written and verbal communication tailored to diverse audiences and situations
High attention to accuracy, documentation, and follow-through in high-stakes support scenarios
Benefits
Competitive compensation package including an equity incentive plan
National medical, dental, and vision healthcare plans
Company provided life insurance policy
Optional accidental insurances, FSA, and DCFSA benefits
Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
401(k) plan
Twelve (12) weeks of paid time off for both birth and non-birth parents
Company
PadSplit
PadSplit is an affordable housing tech startup that provides a house-sharing service for the workforce.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$35.24MKey Investors
Core Innovation CapitalTechstars
2023-01-01Series Unknown
2021-11-03Series B· $20.5M
2020-08-19Series A· $4.3M
Leadership Team
Atticus LeBlanc
Founder and Chief Executive Officer
Joel Glenny
Head Of Sales
Recent News
Company data provided by crunchbase