VIVA USA Inc. · 12 hours ago
Network Operations Center Technician (NOC Technician)
Allen, TX
Contract
Onsite
Entry Level
1+ years expVIVA USA Inc. is seeking a NOC Technician to maintain the stability and reliability of their network operations. This role involves monitoring networks, troubleshooting issues, and providing customer support in a collaborative environment.
ConsultingInformation TechnologyIT InfrastructureSoftware
Responsibilities
Monitor and maintain computer networks and systems
Ensure stability of telecommunications infrastructure
Respond to network alerts and troubleshoot issues
Perform regular network performance checks
Coordinate with field technicians and engineers
Maintain records of outages and quality control
Execute incident response for remote/cloud operations
Manage ServiceNow Incident, Change, and Problem Management
Conduct remote network surveillance and event response
Triage and resolve incidents within SLA timelines
Collaborate with SMEs for complex troubleshooting
Provide customer-facing support via phone, email, and portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets effectively
Network monitoring and response
Technical support
Outage support
Qualification
Required
Strong knowledge of IP networking and protocols
Experience with network monitoring tools
1+ years troubleshooting IP connectivity and hardware errors
Proficiency in VPN, BGP, MPLS, SIP
Strong analytical and documentation skills
Ability to perform under pressure and respond quickly
Strong working knowledge of IP networking & interoperability standards
1+ years troubleshooting IP network connectivity
1+ years troubleshooting routers, switches, servers, endpoints
Ability to interpret network diagrams (e.g., Visio)
Preferred
Experience in Network Operations or Telecom
Certifications: Network+, Cisco CCST/CCNA
ITIL Certification
Experience with AWS Cloud surveillance
Excellent verbal & written communication
Experience in Call Center or NOC (24/7 operations)
Preferred: ServiceNow
Company
VIVA USA Inc.
VIVA USA Inc. (VIVA), certified Woman and Minority Owned, is a Technology and IT consulting company based in the greater Chicago area.
501-1000 employees
H1B Sponsorship
VIVA USA Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (9)
2022 (3)
2021 (14)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Vinu Ilangovan
Chief Technology Officer
Company data provided by crunchbase