Johnson & Johnson · 12 hours ago
Customer Support Specialist
Danvers, Massachusetts, United States of America
Full-time
Hybrid
Entry Level
$65K/yr - $105K/yr
2+ years expJohnson & Johnson is a leader in healthcare innovation committed to improving health for humanity. The Customer Support Specialist will work with field teams and hospital purchasing departments to process purchase orders and resolve customer inquiries.
Hospital & Health Care
Responsibilities
Assume ownership of all assigned incoming customer requests via email & through the customer service call queue from initial contact through resolution
Accurately enter, process and confirm customer sales orders
Verify order information, including pricing, availability & customer eligibility to ensure accuracy in advance of processing
Track and follow-up on open purchase orders and customer inquiries as assigned to ensure resolution
Track and manage orders when availability of products is low and/or backorder
Process customer return and credit requests as needed
Partner with finance, legal, logistics and IT teams to achieve customer outcomes
Investigate and solve complex customer issues. Exercise judgment, within company procedures and practices to determine appropriate course of action
Rotate and cross-train on all customer service tasks within the service center and provide backup support to co-workers
Responsible for organizing daily work to complete all necessary activities to meet daily SLA’s
Communicate regularly throughout the day via chat/phone with team members to assist and seek assistance on open inquiries. Ability to respond and multi-task in real-time
Qualification
Required
High school diploma or equivalent; further education is a plus
2 years of experience in customer service environments
Strong verbal and written communication skills
Strong attention to detail
Ability to multi-task
Ability to think critically, research multiple systems and provide solutions/resolutions
Proficient in MS Office Suite
Preferred
Experience in SAP, sales force or GHX a plus
Benefits
Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
This position is eligible to participate in the Company’s long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
Company data provided by crunchbase