Next Luxury · 1 day ago
Inside Sales & Customer Support Representative
Babylon, NY
Full-time
Onsite
Entry Level
$60K/yr - $60K/yr
1+ years expNext Luxury is seeking a motivated and customer focused Inside Sales & Customer Support Representative. This role serves as a key point of contact for customers, handling inbound sales, scheduling, estimates, order processing, and customer inquiries.
InternetLifestyle
Responsibilities
Handle inbound sales calls and emails from residential and commercial customers
Provide pricing, product information, and basic technical guidance on plumbing products the agency represents
Prepare and follow up on estimates, quotes, and proposals
Upsell and cross-sell plumbing products
Track leads and sales activity in CRM
Answer incoming customer calls and respond to service inquiries professionally
Communicate clearly with customers regarding timelines, pricing, and service expectations
Resolve customer concerns and product issues in a timely and courteous manner
Process quote requests and sales orders
Maintain customer records and documentation
Assist with job tracking, client documentation, and follow-ups
Support manufacturers with job details, product requests, and customer communication
Maintain CRM system quotes and customer information
Maintain knowledge of plumbing products and manufacturer policies
Ensure a high level of customer satisfaction and repeat business
Qualification
Required
1–3 years of inside sales, customer service, or call center experience (trade or plumbing industry preferred)
Strong phone communication and interpersonal skills
Basic understanding of plumbing services, materials, or construction trades (or willingness to learn)
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Preferred
Experience with CRM or service management software is a plus
Customer-focused mindset
Sales and closing skills
Problem-solving and conflict resolution
Time management and reliability
Professional phone etiquette
Benefits
401(k)
401(k) matching
Health insurance
Paid time off
Company
Next Luxury
We run men's lifestyles. The brand build for gentlemen of greatness; an online men's magazine and men's store.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
David Komisarchik
Partnership Manager
Company data provided by crunchbase