L.L.Bean · 22 hours ago
Senior Manager of Fulfillment Operations
Freeport, ME
Full-time
Hybrid
Senior Level
7+ years expL.L.Bean is seeking a skilled Senior Manager of Fulfillment Operations to lead high‑volume distribution activities and ensure exceptional performance across Safety, Service, Quality, and Cost. In this role, you will oversee assigned end‑to‑end fulfillment processes, guide a team of leaders, and drive continuous improvement to support business growth and peak‑season demands.
ApparelManufacturingOutdoorsRetailSporting Goods
Responsibilities
Provide strategic oversight across multiple fulfillment and distribution areas, potentially spanning multiple locations, shifts, and weekend operations
Lead through subordinate leaders, ensuring alignment, accountability, and strong execution across all teams
Make or approve employment decisions, including hiring, promotions, transfers, and separations, ensuring alignment with organizational needs
Establish clear performance expectations, monitor workload distribution, and ensure balanced, efficient staffing across functions
Ensure all supervisors consistently maintain compliance with company policies, safety standards, ergonomic guidelines, and regulatory requirements
Oversee the maintenance and accuracy of operational records, workforce documentation, and performance data
Develop year‑round and seasonal staffing strategies to effectively manage fluctuating business volumes, including hiring, scheduling, work balancing, and offboarding plans
Guide leaders in building deep succession pipelines and strengthening technical and leadership capabilities within the fulfillment organization
Ensure operational teams are prepared for peak periods through coordinated forecasting, resource allocation, cross‑training, and communication
Ensure vendor receipts and customer orders are processed and delivered with high accuracy, operational efficiency, and quality service
Maintain strong customer/supplier alignment within the Distribution Center, ensuring workflow activities support timely and accurate receipt, processing, and shipment
Oversee the implementation of new or enhanced services, systems, and programs that improve fulfillment performance and customer outcomes
Strengthen partnerships with key internal teams—Product Quality, Inventory, Facilities Management, Customer Satisfaction, Direct Marketing, Retail, Human Resources, Security, and others—to support seamless end‑to‑end operational flow
Lead business analysis and drive business process improvements that enhance service levels, reduce costs, and support operational scalability
Identify systemic issues or barriers to efficiency and develop action plans to address operational risks or performance gaps
Ensure leaders maintain a disciplined approach to continuous improvement, leveraging data, metrics, and cross‑functional alignment
Oversee and influence the development and implementation of new technologies, tools, and systems that improve distribution center performance
Oversee facility operational needs in partnership with Facilities Management, ensuring equipment installation, removal, maintenance, cleanliness, and safety standards are upheld
Maintain a safe, compliant, and ergonomically sound work environment, minimizing risks of workplace injuries and associated costs
Ensure long‑range facility planning aligns with future operational needs, business growth, and efficiency objectives
Build and maintain effective external business partnerships, including vendors that support fulfillment operations, material handling equipment, and service providers
Lead vendor alignment on performance expectations, pricing, service-level agreements, and continuous improvement opportunities
Oversee peak‑season planning and execution, including forecasting, staffing coverage, daily monitoring, and real‑time performance adjustments to ensure customer commitments are met
Coordinate cross‑departmental support to ensure all resources (training, labor, equipment, systems) are optimized for peak production
Perform additional responsibilities as assigned
Qualification
Required
4-Year Bachelors Degree
7 + years of experience
Experience working in an operational environment
Demonstrated critical leadership behaviors, including strategic thinking and innovation
Strong business acumen with the ability to meet and exceed goals
Proven leadership capability with a track record of developing, inspiring, and motivating employees
Strong time management and organizational skills
Excellent interpersonal, written, and verbal communication skills
Ability to build effective partnerships and collaborate across teams to achieve shared objectives
Ability to influence at multiple levels within the organization, including senior leadership
Highly motivated team player who thrives in a fast-paced environment
Advanced critical thinking and analytical problem-solving skills
Benefits
Programs and perks designed to support your health and financial goals
Maintaining a healthy work-life balance
Company
L.L.Bean
L.L.Bean and outdoor lovers everywhere.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Stephen Smith
President and CEO
Lindsay Clunie
Process Manager
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