UVeye · 9 hours ago
Customer Success RevOps Manager
Teaneck, NJ
Full-time
Onsite
Mid, Senior Level
$110K/yr - $130K/yr
5+ years expUVeye is on a mission to redefine vehicle safety and reliability globally, utilizing advanced AI-centric technology. They are seeking a Customer Success RevOps Manager to architect operational infrastructure, optimize workflows, and enhance customer retention and growth through data analytics and cross-functional collaboration.
Artificial Intelligence (AI)AutomotiveIndustrial AutomationMachine Learning
Responsibilities
Design and refine the end-to-end customer journey, ensuring seamless transitions between onboarding, adoption, renewal, and upsell phases
Develop and implement operational playbooks that standardize internal processes and improve the efficiency of the Customer Success team
Analyze customer data to identify 'account health triggers,' proactively flagging risks and opportunities to the wider CS team
Own the data architecture for the CS department; build and maintain sophisticated dashboards and reports in Salesforce to track KPIs such as retention rates, churn, expansion revenue, and customer health scores
Provide actionable insights to leadership regarding team performance, forecasting, and pipeline health for renewals and upsells
Manage and optimize the Customer Success tech stack (Salesforce, Gainsight, etc.), ensuring data integrity and automating manual tasks where possible
Collaborate with the Sales and Product teams to ensure data flows accurately between systems and departments
Work closely with Finance and Sales to manage the operational aspects of contract renewals and upsell opportunities
Partner with Product and Support to provide feedback on customer insights and ensure operational alignment on new feature rollouts
Qualification
Required
5+ years of experience in Customer Success Operations or Revenue Operations, ideally within a SaaS environment
Proven experience managing operations for a company supporting a high volume of customers
Deep proficiency in Salesforce, specifically in building complex reports, dashboards, and workflows
Strong understanding of the full customer lifecycle, including onboarding mechanics, renewal management, and upsell strategies
Ability to define and track account health triggers and translate data into business strategy
Strong analytical skills with a problem-solving mindset
Preferred
Experience with CS platforms such as Gainsight, ChurnZero, or similar is preferred
Bachelor's degree preferred
Benefits
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, Company paid holidays.
Company
UVeye
UVeye is a computer vision company that develops automated inspection systems for vehicles.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$386.5MKey Investors
Woven CapitalTrinity CapitalHanaco Venture Capital
2025-01-29Series D· $41M
2025-01-29Debt Financing· $150M
2023-05-09Series D· $100M
Leadership Team
Amir Hever
CEO
Ohad Hever
COO
Recent News
2026-01-14
Company data provided by crunchbase