DICK'S Sporting Goods · 19 hours ago
Support Technician - 1B
05029 Conklin MFC
Full-time
Onsite
Entry Level
$35K/yr - $53K/yr
1+ years expDICK’S Sporting Goods is a leading retailer in the sporting goods industry, and they are seeking a full-time Support Technician to join their distribution center team. The role involves providing technical support for various systems and equipment, troubleshooting user problems, and collaborating with other departments to ensure operational efficiency.
Consumer GoodsE-CommerceSporting GoodsSports
Responsibilities
Maintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks
Provide technical support for printing, scanning, and general systems, and hardware inquiries
Collaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems
Maintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts
Repair, replace, and conduct in-depth testing and troubleshooting of network issues as needed
Onboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400
Resolve WMS issues for associates and open incident reports with the IT Service Desk when necessary
Assist teammates with password resets for RF and desktop applications as needed
Serve as the point of contact for the Service Desk to troubleshoot issues and open incidents during non-peak hours at the CSC
Acquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers
Learn and manage the patching of Microsoft Servers in the DC
Provide coverage for the System Admin during their absence or when working on external projects
Troubleshoot user problems with Warehouse systems and escalate to IT WM support team if necessary
Assist teammates with system or IT issues at the start of each shift, collaborating with the Systems Administrator for incident resolution and project work
Collaborate with other support teams, such as Maintenance, during potential building outages
Coordinate with vendors for building support as needed
Assist with building projects, IT capital projects, and system implementations during weekends or after-hours outage windows
Participate in Individual Development Plans to identify growth opportunities vertically and horizontally
Qualification
Required
Associates Degree Technical- Computers
<1 year experience
Distribution Center experience, Warehouse management systems experience
Preferred
Cisco networking helpful, but not required
Knowledge of IntelliTrack Asset Management System helpful, not required
Knowledge/Experience with Jira Ticketing Portal helpful, not required
Knowledge of Apple Products – iPhones & iPads
Benefits
Incentive
Equity
Benefits
Company
DICK'S Sporting Goods
Dick's Sporting Goods is an authentic full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment
10001+ employees
H1B Sponsorship
DICK'S Sporting Goods has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (15)
2023 (13)
2022 (19)
2021 (14)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$3.5B2025-06-06Post Ipo Debt· $2B
2022-01-14Post Ipo Debt· $1.5B
2002-10-16IPO
Leadership Team
Edward W. Stack
Chief Executive Officer & Founder
Lauren Hobart
President and CEO; Member of Board of Directors
Recent News
2026-01-18
Company data provided by crunchbase