We Insure · 18 hours ago
Operations Specialist (Settlements & Buy-Ins)
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expApex Fintech Solutions (AFS) powers innovation in digital wealth management and is seeking an Operations Specialist (Settlements & Buy-Ins) to join their team. The role involves overseeing settlement operations, ensuring regulatory compliance, and optimizing processes while serving as a primary contact for client inquiries related to settlements.
Insurance
Responsibilities
Settlements Operations Oversight: Monitor and resolve critical settlement exceptions, failed trades, and buy-in events across custody, clearing, and settlement platforms. Ensure all settlement workflows, reconciliations, and cash/securities movements are processed accurately and efficiently, with issues escalated and resolved promptly
Client & Broker-Dealer Relations: Serve as primary point of contact for client inquiries related to settlement status, trade breaks, buy-in notifications, and position discrepancies. Communicate proactively via email and phone with clients, custodians, and counterparties to resolve settlement issues and ensure superior service delivery
Regulatory Compliance & Technical Expertise: Maintain comprehensive knowledge of SEC Rule 204, Regulation SHO, settlement discipline requirements, and FINRA trade reporting rules. Ensure all settlement operations comply with regulatory standards while staying current on evolving settlement cycle changes (T+1) and industry best practices
Systems Management & Automation Initiatives: Partner with Technology teams to identify automation opportunities, reduce manual interventions, and enhance system capabilities for settlement processing and exception handling
Process Optimization & Analysis: Analyze settlement workflows, buy-in procedures, and reconciliation processes to identify inefficiencies and operational risks. Design and implement process improvements that reduce settlement failures, minimize buy-in costs, and enhance operational scalability
Documentation & Procedure Development: Help maintain comprehensive Written Supervisory Procedures (WSPs) and desktop procedures. Ensure documentation supports operational consistency, audit readiness, and knowledge transfer across the team
Team Leadership & Mentorship: Train, coach, and develop junior operations specialists and analysts in settlement operations, buy-in procedures, and regulatory requirements. Foster a culture of continuous improvement, technical excellence, and proactive problem-solving
Service Level Agreement (SLA) Accountability: Own the achievement and monitoring of Service Center SLAs, settlement fail rates, and buy-in resolution times. Drive performance improvements and ensure consistent target attainment
Cross-Functional Technology Collaboration: Act as liaison between Operations and Product/Technology teams to communicate settlement system requirements, prioritize enhancement requests, and validate system releases. Provide operational expertise to support platform upgrades and new product launches affecting settlement workflows
Qualification
Required
Bachelor's degree in Business Administration, Accounting, Finance, Economics, or a related field (or equivalent work experience) required
3+ years of prior experience in back-office brokerage operations
FINRA SIE and Series 99 License(s) require (or willingness to obtain)
High attention to detail with a proven ability to follow up and resolve complex issues across multiple stakeholders
Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines
Collaborative mindset with strong interpersonal and communication skills to work effectively across teams and functions
Proficient in Microsoft 365 (Excel, Word, PowerPoint)
Displays relentless focus on customer service and customer satisfaction
Benefits
Healthcare benefits (medical, dental and vision, EAP)
Competitive PTO
401k match
Parental leave
HSA contribution match
Paid subscription to the Calm app
Generous external learning and tuition reimbursement benefits
Hybrid work schedule
Company
We Insure
We Insure is passionate at being the very best independent agency solution.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Weinberg
Managing Partner
Company data provided by crunchbase