Guthrie · 22 hours ago
Financial Counselor - Single Business Office - Full Time
Binghamton, NY
Full-time
Onsite
Entry, Mid Level
$18.90/hr - $29.50/hr
2+ years expGuthrie is seeking a Financial Counselor for their Single Billing Office to assist patients with their financial responsibilities. The role involves counseling patients on billing policies, payment arrangements, and eligibility for financial assistance programs to ensure payment for uninsured and underinsured patients.
Health CareHospitalPersonal Health
Responsibilities
Communicates with patients and family members in person and by phone to explain fees for treatment, any applicable insurance coverage, and patient financial responsibility with respect to Guthrie Medical Group patient billing policies, payment arrangements, and eligibility of any external governmental need‐based programs and internal need based programs
Review a pre‐visit report daily to identify prior account balances and contact patients by phone to make payment arrangements. Efforts will be made to arrange to meet with them prior to or after their visit to resolve balances due. An indicator message will be placed on the appointment if no financial arrangement was made by phone
Develop a daily accounts receivable report, monitoring and communicating with the front office staff detailing the satisfactory arrangements were or were not met and/or to advise the amount of money to be collected from the patient at time of service
Confirm demographic information, verify eligibility and insurance benefits and coverage limitations to explain to the patient and review all current and estimated financial responsibilities. Determine if patient may be eligible for any internal or external financial assistance programs and counsel and assist patients with completion of appropriate applications for those programs
Responsible for accurate and timely processing of applications in accordance with The Guthrie Clinic Charity Care Policy guidelines and completion of Charity Care worksheet, and uphold strict confidentiality related to patient health information in accordance with HIPPA compliance
Responsible for validating all required financial information received and the completed Charity Care application, and uphold strict confidentiality related to patient health information in accordance with HIPPA compliance
Forwards all completed information for eligible or ineligible applicants to CBO Director for final approval or denial and provide written notification to Charity Care applicants when a decision is reached regarding eligibility
Establish satisfactory payment arrangements for remaining balances after a charity care determination is made based on applicant’s disposable income
Maintain and update, daily, the Charity Care Excel reporting logs used to track all charity activity and ensure all participating Guthrie entities have access to current account information
Promptly reports system issues to Coordinator and/or Manager and provides feedback related to workflow processes to promote efficiency
Qualification
Required
High School diploma or equivalent required
Minimum of 2 years applicable, transferable, work experience required
Excellent organizational and customer service skills a must
Requires excellent listening, verbal and written communication and interpersonal skills
Aptitude for financial equations, speed in calculation, attention to detail, and ability to multi‐task
Preferred
Associates degree preferred
Background in health care financial services, medical billing and insurance regulations preferred
Must possess a working knowledge of basic health care billing and coding
Company
Guthrie
Health care
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Fidelis Care
2025-05-14Grant
Leadership Team
Edmund Sabanegh
President & Chief Executive Officer, The Guthrie Clinic
Brad Carvellas
SVP, Chief Digital Officer
Recent News
Central New York Business Journal
2026-01-03
2025-12-24
2025-09-23
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