MITER Brands · 4 hours ago
Field Service Tech III
Tampa, FL
Full-time
Onsite
Senior Level
$23/hr - $30/hr
5+ years expMITER Brands, known for its trusted family of brands including Milgard and PGT Innovations, is seeking a Field Service Technician III. This senior-level role involves delivering expert service in the field, resolving complex window and door issues, and mentoring junior technicians to ensure high-quality customer experiences.
Building MaterialWholesale
Responsibilities
Perform complex diagnostics, repairs, retrofits, and adjustments on a full range of window and door products—including escalated or non‑standard issues
Conduct advanced on‑site inspections and determine root cause of failures with minimal guidance
Execute high‑precision repairs requiring expert understanding of product engineering, installation methods, and structural interface
Serve as a senior field representative, addressing escalated customer concerns with professionalism and confidence
Clearly communicate technical findings, service options, and preventative recommendations to homeowners, builders, and contractors
Uphold MITER Brands’ standards for customer experience and professionalism during every visit
Provide mentorship, ride‑a longs, and technical coaching for Field Service Technicians I & II
Collaborate with manufacturing, engineering, quality, and customer care teams to resolve repeated or systemic product issues
Offer feedback on product performance and field trends to support continuous improvement
Ensure accurate and detailed documentation of service work, parts usage, and resolutions
Maintain a clean, well‑organized service vehicle, tools, and inventory—setting the standard for field readiness
Support safety compliance, onsite risk mitigation, and uphold company safety policies
Recommend product upgrades, preventative maintenance programs, and efficiency improvements to customers
Participate in specialized training and certifications to remain current on emerging products and repair techniques
Assist in process improvements impacting field service, customer satisfaction, or product durability
Qualification
Required
High school diploma or equivalent; advanced technical training or industry certification strongly preferred
5+ years of progressive experience in window/door service, installation, maintenance, or related trades
Expert troubleshooting capabilities and the ability to resolve complex technical issues independently
Strong communication and customer‑service skills with the ability to handle escalated situations
Valid driver's license with clean driving record
Ability to lift, carry, and maneuver up to 50 lbs, including ladders and materials
Demonstrated ability to train, mentor, or guide junior-level technicians
Prior experience with Milgard, MI Windows & Doors, or PGT product lines
Proficiency with digital service systems, documentation tools, and mobile diagnostics
Familiarity with building codes, installation standards, and construction best practices
Benefits
Three comprehensive Medical plan options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO) and paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
Tuition Reimbursement
Yearly Wellness Clinic
Company
MITER Brands
MITRE Brands is a market leader in the windows and doors business.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$700M2024-03-20Debt Financing· $700M
Leadership Team
Joe Person
Chief Financial Officer
Vinod Nair
Chief Information Officer and Senior Vice President
Recent News
2025-11-23
2025-09-17
Company data provided by crunchbase