Gellert Global Group · 9 hours ago
Customer Excellence Analyst
Elizabeth, NJ
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $75K/yrGellert Global Group is a leading North American food importing company with over 100 years of experience. The Customer Excellence Analyst plays a key role in supporting retail pre-sale functions, managing customer bids, and ensuring seamless operations across various departments to enhance customer service and execution.
EmailFood and BeverageFood DeliveryFood TrucksHotelRestaurantsShippingTransportation
Responsibilities
Strategic Lead on Bids
Owns, organizes, and delivers the end-to-end bids process for assigned retail customers
Partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions
Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule
Tracks bid outcomes and provides insights for continuous improvement
Costing Assistant
Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives
Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios
Reviews product cost models for accuracy and completeness prior to internal alignment
Assists in monitoring cost changes and communicates updates to key stakeholders
Manage Foreign to Foreign (F2F) Business
Acts as primary Customer Excellence representative in F2F business
Oversees F2F customer item setup, maintenance, and updates within internal systems
Coordinates new product introductions, transitions, and discontinuations
Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring
Builds strong customer relationships and ensures high service quality and responsiveness
Prepares all necessary documentation to ensure the customer can successfully clear cargo at the foreign port
Qualification
Required
Strong analytical and problem-solving skills
Effective communication and cross-functional collaboration
High attention to detail and ability to manage multiple deadlines
Proficiency in Excel and data-driven reporting
Customer-centric mindset with a focus on service excellence
Ability to work autonomously and drive processes to completion
Benefits
Medical, dental and vision insurance
Company-paid life, accident and long-term disability insurance
Flexible spending accounts
Annual bonus opportunity
Matching 401(k) with immediate vesting upon enrollment
Generous employee referral program
Online training courses
Virtual and classroom development experiences
Education assistance program
Paid-time off
Parental leave
Flexible work schedules
Employee engagement and recognition programs
Wellness, philanthropic and DE&I initiatives
Company-sponsored celebrations
Team-building events
Company
Gellert Global Group
The Gellert Global Group is one of the largest and most established food importers in the U.S.
Founded in 1945
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John G. Nathan
Chief People Officer
Recent News
2024-04-09
Company data provided by crunchbase