Chloé · 9 hours ago
Customer Service Manager
FORT WORTH
Full-time
Onsite
Senior Level
5+ years expChloé, part of Richemont, a leader in the luxury sector, is seeking a Customer Service Manager. The role involves overseeing logistics for repairs, ensuring compliance and security, and leading a team while maintaining high standards of service and efficiency.
BeautyE-CommerceFashion
Responsibilities
Repair logistic management: oversee the logistics of repairs within the designated zone, ensuring a continuous flow throughout the receiving, final control, and shipping processes, with an emphasis on small batch management
Compliance and Security: Ensure all receiving processes adhere to compliance procedures, including SAS, video tracking and filing. Guarantee the secure and cautious opening of parcels, followed by accurate sorting of repairs, spare parts, or other categories
Registration and invoicing: Expedite the movement repairs to the registration phase to maintain continuous flow. Perform final control to verify that completed work and invoices align with initial estimates
Shipping and Carrier management: Organise the grouping of repairs by destination and ensure that all repairs are packed according to established standards. Manage the relationship with carrier(s) to optimize shipping efficiency
Performance monitoring and anomaly resolution: continuously monitor the work in progress (WIP) at each stage of the repair process. Track and resolve any anomlies that arise, promptly identifying bottlenecks and implementing corrective actions,, such as reallocating resources
Team leadership and development: lead daily morning meetings for the administrative area, fostering staff versatility and adaptability through organised rotations. Monitor and provide feedback on team member performance
Policy Application: Apply central Maisons policies consistently across relevant processes and activities, coordinate inventories and 4 eyes principles audit as recommended by HQ
Qualification
Required
Master's or Bachelor's degree preferred, with a minimum of 5 years of relevant experience
more than 5 years of experience in customer service, logistics, or a related field
Ability to work independently and manage responsibilities efficiently
excellent verbal and written communication skills
consistent and dependable in meeting deadlines and maintaining standards
Experience with Lean principles or tools
strong analytical and problem-solving abilities
collaborative and able to work effectively with a team
ability to adapt to changing priorities and implement new processes
Company
Chloé
Women Forward. For a Fairer Future.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Laurent Malecaze
Chief Executive Officer
Recent News
2025-10-16
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