TicketManager · 17 hours ago
Implementation Project Manager
Mesa, AZ
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years expTicketManager is an enterprise platform that helps companies manage and track live event tickets and hospitality. The Implementation Project Manager is responsible for successfully launching customer projects on time, coordinating with internal teams and managing account flows to ensure accurate setup and support future growth.
ComputerSaaSSoftware
Responsibilities
Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams
Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability
Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks
Maintain accurate documentation of project status, decisions, client use case and client feedback
Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress
Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion
Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials
Qualification
Required
Bachelor's Degree Required
3-5+ years of work experience in a collaborative, data-driven environment
Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
Proven presentation and executive meeting planning
Ability to translate technical concepts into client-friendly language
Ability to refine project management strategy to meet client needs
Preferred
Previous project management experience preferred
PMP or similar certification is a plus
Customer service skills in a SaaS environment preferred
Benefits
401(k) Company Match
Medical, Dental, Vision & Chiropractic
Unlimited PTO
Quarterly live event credits
Monthly happy hours
Catered lunches
Company
TicketManager
TicketManager is Where Tickets Mean Business.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20MKey Investors
PJC
2015-11-05Series B· $14.5M
2014-06-19Series A· $3M
2010-10-27Series A· $2.5M
Leadership Team
Tony Knopp
Chief Executive Officer & Co-Founder
Jen-Ban Ho
CTO
Company data provided by crunchbase