Business Analyst with CX - Locals Preferred jobs in United States
cer-icon
Apply on Employer Site
company-logo

Rootshell Inc · 21 hours ago

Business Analyst with CX - Locals Preferred

positionSanta Clara, CA
timeContract
remoteOnsite
senioritySenior Level, Lead/Staff
date8+ years exp

Rootshell Inc. is a recognized provider of professional IT Consulting services in the US, and they are actively seeking a Business Analyst with CX for one of their clients. The role focuses on customer support and success, entitlement management, and requires a strong technical background in software development and related areas.

Information TechnologyProfessional ServicesSoftwareWeb Design
check
H1B Sponsor Likelynote
Hiring Manager
Sid K
linkedin

Responsibilities

8+ years of product management or Business solution analysis experience in technology or IT CX
Specific focus on Customer support and success, entitlement management, and consumption management
Experience in or more of the following areas is a must: Entitlement management systems, subscription lifecycle management, usage tracking and metering, Customer support and success
Working knowledge of billing models, integration with CRM, ERP, and billing systems
Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices
Excellent communication and presentation skills, with the ability to effectively articulate progress to diverse audiences
Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives
Must be local to the SF Bay area to be onsite

Qualification

Business solution analysisCustomer supportSuccessEntitlement management systemsBilling modelsAgile/Scrum methodologiesSoftware developmentDatabasesSQLCloud platformsMicroservicesCommunicationPresentation skills

Required

8+ years of product management or Business solution analysis experience in technology or IT CX
Specific focus on Customer support and success, entitlement management, and consumption management
Experience in or more of the following areas is a must: Entitlement management systems, subscription lifecycle management, usage tracking and metering, Customer support and success
Working knowledge of billing models, integration with CRM, ERP, and billing systems
Bachelor's or Master's degree in Computer Science, Engineering, or a related field
Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices
Excellent communication and presentation skills, with the ability to effectively articulate progress to diverse audiences
Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives
Must be local to the SF Bay area to be onsite

Company

Rootshell Inc

twittertwitter
company-logo
Rootshell Inc is an IT consulting and solutions company dealing with web solutions, enhancement of existing software applications.
dateFounded in 2000
location
Santa Clara, California, USA
people-size51-200 employees
web-link
https://rootshellinc.com

H1B Sponsorship

Rootshell Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (21)
2023 (10)
2022 (14)
2021 (15)
2020 (23)

Funding

Current Stage
Growth Stage

Leadership Team

V
Vijay Gopineedi
Chief Executive Officer and Serial Entrepreneur ( Investor in Deepfactor ,acquired by CISCO
linkedin
Company data provided by crunchbase