American Medical Association · 18 hours ago
Customer Success Manager (Hybrid)
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$87K/yr - $116K/yr
5+ years expThe American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. They are seeking a Customer Success Manager to ensure a best-in-class customer experience for group membership institutions, working closely with program administrators to tailor solutions and implement engagement programs.
EducationHealth CareNon Profit
Responsibilities
Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance existing programs
Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs
Provide robust training and onboarding experience that leads to learner activation and engagement
Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits
Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements
Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention
Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively
Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs
Identify satisfied customers and secure/curate testimonials and/or case studies
Assist with recognition program to reward/amplify top customers/institutions
Research, monitor, report, and recognize customer performance
Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics
Produce regular reports on customer success metrics and key performance indicators
Utilize Salesforce to document customer interactions and maintain accurate customer data
May include other responsibilities as assigned
Qualification
Required
Bachelor's degree in healthcare administration, business, communications, or related field required
Minimum of 5+ years account management and customer relationship management experience required
Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment
Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills
Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth
Strong external presence to communicate with external stakeholders and customers
Some travel required
Preferred
Previous experience in graduate medical education administration or related healthcare account/relationship management roles
Familiarity with accreditation standards, particularly ACGME regulations and LCME standards
Familiarity with learning management systems/online education programs
Benefits
Participate in an incentive plan
Company
American Medical Association
American Medical Association promotes the art and science of medicine and the betterment of public health.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Whyte
Chief Executive Officer
Christopher Khoury
Vice President, Strategic Insights
Recent News
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2026-01-23
2026-01-17
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