KeyBank · 1 week ago
Client Administrator
Brooklyn, OH
Full-time
Hybrid
Entry Level
$25/hr - $38.46/hr
1+ years expKeyBank is a national association that provides financial services, and they are seeking a Client Administrator to assist Senior Institutional Advisors and Relationship Managers. The role involves managing institutional relationships, ensuring client satisfaction, and supporting administrative duties related to investment management and compliance.
Banking
Responsibilities
Work in partnership with a Senior Institutional Advisor/Relationship Manager to service and monitor an assigned group of accounts to ensure timely and accurate processing of client-directed trades and transactions and required financial reporting
Demonstrate knowledge of institutional trust/custody client needs, IA product offerings, and operational processes (e.g., account onboarding, asset collection, alternative assets, pension payment system, client and file system maintenance)
Process daily cash transactions including wire transfers, check preparation, cash transfers, fund deposits, and client trading requests
Review and manage daily cash reports; prepare reports, correspondence, technical documents, and special projects as requested
Develop relationships with clients and their service providers (e.g., consultants, third-party administrators, accountants, auditors, outside RIAs)
Read and understand standard institutional client trust/custody agreements and documents for administrative and fiduciary purposes
Mitigate risk by servicing institutional client relationships in compliance with KeyBank policies, procedures, and regulatory/legal requirements
Lead by example and demonstrate client focus and teamwork with both clients and KeyBank employees
Collaborate closely with internal teams and teammates in person to ensure seamless service delivery
Assist clients with required reporting to government agencies (e.g., DOL, PBGC, IRS)
Identify improvement opportunities with internal support units, investment management, or other KeyBank business units; proactively advise clients on operational or investment solutions
Provide backup support to other Client Administrators or assigned Relationship Managers
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Qualification
Required
A minimum of 1 year industry experience working with corporate, non-profit, public fund, and/or Taft-Hartley clients in an administrative or client service role
Knowledge of securities processing and bank operations
Background in client consultation and advocacy
Client Service: Demonstrated strong client service skills
Analytical Thinking: Excellent analytical skills for problem resolution and decision-making
Communication: Strong oral and written communication skills for client and team interactions
Interpersonal Skills: Ability to build relationships and collaborate effectively with internal and external stakeholders
Technical Proficiency: Strong PC skills, especially in Excel, Word, PowerPoint, Kofax PDF
Personal Effectiveness: Ability to manage time, tasks, and responsibilities efficiently
Adaptability: Flexible and detail-oriented in a dynamic work environment
Problem Solving: Independently identifies and resolves issues
Decision Making: Capable of prioritizing tasks and making sound decisions
Customer Orientation: Focused on delivering high-quality service and support
Fiduciary Duties: Understanding of legal and ethical responsibilities in managing client assets
Trust and Custody Operations: Knowledge of institutional trust/custody processes and documentation
Cash Operations: Experience with daily cash transactions, reporting, and reconciliation
Compliance Awareness: Familiarity with ERISA, SEC laws, and regulatory reporting requirements
Collaboration: Works effectively with cross-functional teams to ensure seamless service delivery
Preferred
Bachelor's Degree or equivalent experience
Competence with trust/custody, pension, alternative assets, commercial banking, operating fund, and charitable plan client needs
Benefits
Incentive compensation which may include production, commission, and/or discretionary incentives
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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