St. Luke's University Health Network · 3 months ago
IT Credentialed Trainer
Allentown, PA - 1110 American Parkway
Full-time
Hybrid
Entry, Mid Level
2+ years expSt. Luke's University Health Network is dedicated to excellence in healthcare and education. The Credentialed Trainer is responsible for providing IT software training and support for the organization's electronic healthcare record system, requiring strong knowledge of IT and effective communication skills.
Emergency MedicineFitnessHealth CareHospitalNon ProfitPersonal Health
Responsibilities
Develop a strong understanding of Information Technology (IT), Epic application(s), and third-party application(s) as implemented at SLUHN
Conduct in person and virtual software training classes for the SLUHN community of workforce members as assigned based on credentialing competency
Facilitate Network training and communication of changes, enhancements, and upgrade education
Demonstrates competency in the curriculum and applications, demonstrating growth, development, and appropriate communication, in the application(s) and/or role(s) for which they are credentialed
Identifies and recommends adjustments and updates to educational documents and curriculum based upon direct observation of production usage and training environment and curriculum deficiencies
Administers competency tests to end users
Maintains training records in the learning management system (My E-Learning) and IT systems as per guidelines
Activates end user production access based upon successful completion and all training requirements
Responds to end users’ needs and collaborates with other training staff to identify and develop appropriate technology solutions for teaching and learning
Provides 1:1 support to all levels of SLUHN Network (both clinical and operational) on IT, Epic and third-party application(s) utilizing their knowledge of technical processes, clinical and revenue workflows, and superior customer service skills
Qualification
Required
Bachelor's degree in education, instructional design, financial, clinical field, or equivalent combination of education and experience is required
2 years of experience as SLUHN Credentialed Trainer in Ambulatory, Clinical or Revenue applications and/or 2 years of experience in a formal classroom setting or equivalent environment with excellent classroom facilitation/speaking skills and strong understanding of training methodology
Epic Principal Trainer Proficiency in Training Environment Build for one application within 6 months in position
Active participant in assigned Support Team(s) meetings
Demonstrated knowledge and comfort in fulfilling all levels of requested end user support
Preferred
Experience with providing training with an (EHR) Electronic Health Record is preferred
2 – 5 years of healthcare experience preferred
Company
St. Luke's University Health Network
St. Luke's University Health Network is a nonprofit, regional health network that provides care primarily in Pennsylvania and New Jersey It is a sub-organization of St. Luke’s College of Health Sciences.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott R. Wolfe
Sr. Vice President & Chief Financial Officer
Jared King
Chief Operating Officer, SLPG
Recent News
Fierce Healthcare
2026-01-24
The Morning Call
2026-01-22
2025-11-20
Company data provided by crunchbase