Atlassian · 1 day ago
Account Associate, Mid-Market (Portuguese Speaking)
United States
Full-time
Remote
Mid Level
$47.16/hr - $61.57/hr
3+ years expAtlassian is a company focused on unleashing the potential of every team through their software products. The Account Associate role involves managing a diverse portfolio of MidMarket & Enterprise customers, driving renewal strategies, and collaborating with sales teams to optimize customer engagement and retention.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery
Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle
Partner with the Sales Teams on account planning to ultimately drive total book of business growth
Understand customer business priorities and current use of Atlassian product suite to optimize Atlassian’s value and discover cross-sell and upsell opportunities for the Account team
Foster relationships and collaboratively sell with Atlassian Solution Partners sales representatives
Weekly forecast your pipeline for renewal & expansion opportunities
Maintain operational excellence through multi-tasking and prioritization
Qualification
Required
English fluency mandatory
Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers
Track record of maintaining strong renewal rates to drive positive revenue outcomes
Consultative approach with an emphasis on discovery; ability to influence customer outcomes
Consistent track record of meeting or exceeding performance goals
Ability to overcome objections and mitigate commercial risk within accounts
Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business
Preferred
Experience working with channel partners and resellers
Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work
Interest in agile ways of working, project management, DevOps and automation, or IT service management
Familiarity with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (e.g. Gainsight), forecasting software (e.g. Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)
Benefits
Health and wellbeing resources
Paid volunteer days
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
Co-founder & Co-CEO
Scott Farquhar
Co-Founder and Board Member
Recent News
2026-01-23
Investing.com
2026-01-16
Company data provided by crunchbase