Howard Industries · 1 day ago
Help Desk Support Technician
Ellisville, MS
Full-time
Onsite
New Grad, Entry Level
$30K/yr - $30K/yrHoward Industries, Inc. is a leading manufacturer known for producing high-quality distribution transformers and technology solutions. They are seeking an energetic and detail-oriented Help Desk Support Technician to provide prompt and effective technical assistance, ensuring seamless computer operations across the organization.
Consumer GoodsElectronicsHardwareManufacturing
Responsibilities
Manage the processing of incoming calls via both telephone and e-mail and to ensure courteous, timely, and effective resolution of end user issues
Answering the phones and logging customer requests in the ticket tracking system
Responsible for creating and updating tickets according to standard procedures and policies
Enforce request handling and escalation policies and procedures
Monitor and test resolutions to ensure problems have been adequately resolved
Contributing to and updating knowledge base content built on problem resolution and training
Provide first-line support for help desk issues, this includes in-person, phone support and electronic communication
Repair PCs
Install hardware and peripherals such as memory, monitors, keyboards, printers and disk drives
Assist in the customization and adaptation of existing programs to meet user requirements
Provide updates, status and completion information to manager or users as needed
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Qualification
Required
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Experience with the use of Remote tools
Ability to work with minimum to no supervision
Dependable, On-time, Organized
Knowledge of Microsoft office tools such as Word, Excel, Access, etc…
Team oriented
Detail oriented
Benefits
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Company
Howard Industries
The Utility Products Division of Howard Industries is a leading manufacturer of electrical transmission and distribution equipment.
Founded in 1968
1001-5000 employees
H1B Sponsorship
Howard Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Late StageRecent News
2025-04-03
Company data provided by crunchbase