KPI Solutions · 5 hours ago
IT Analyst
Cincinnati Metro
Contract
Hybrid
Mid LevelKPI Solutions is a company committed to innovation and operational excellence, seeking an IT Analyst. In this role, you will support day-to-day IT operations, manage user accounts, and ensure system performance while contributing to security and compliance efforts.
Transportation/Trucking/Railroad
Hiring Manager
Ashly Avery
Responsibilities
Provide technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed
Manage user accounts, access rights, system updates, patches, backups, and overall system performance
Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues
Train users on IT policies, tools, and systems; create simple documentation and user guides
Support security and compliance efforts including antivirus tools, monitoring, backups, and recovery processes
Collaborate with IT leadership and cross‑functional teams; clearly communicate technical information to non‑technical users
Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding
Qualification
Required
BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience)
Strong technical troubleshooting skills across hardware, software, and networks
Experience supporting users, managing tickets, and providing professional customer service
Knowledge of Microsoft environments including Entra, Intune, and Autopilot
Familiarity with SharePoint, NetSuite, Salesforce, Power Automate, Power BI, or ManageEngine
Strong organizational, communication, and documentation skills
Ability to manage multiple priorities, stay calm under pressure, and maintain a positive 'no big deal' approach
High performer with the ability to grow into expanded responsibilities
Comfortable stepping in to support the team when needed due to the company's size
Preferred
Senior-level technical support experience
Company
KPI Solutions
KPI Solutions provides end-to-end supply chain services and automation to transform our clients’ distribution operations.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Larry Strayhorn
Board Member
Company data provided by crunchbase