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KPI Solutions · 21 hours ago

IT Analyst

Cincinnati Metro

Contract

Hybrid

Mid Level

KPI Solutions is a company committed to innovation and operational excellence, seeking an IT Analyst. In this role, you will support day-to-day IT operations, manage user accounts, and ensure system performance while contributing to security and compliance efforts.

Transportation/Trucking/Railroad

Hiring Manager

Ashly Avery

Responsibilities

Provide technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed

Manage user accounts, access rights, system updates, patches, backups, and overall system performance

Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues

Train users on IT policies, tools, and systems; create simple documentation and user guides

Support security and compliance efforts including antivirus tools, monitoring, backups, and recovery processes

Collaborate with IT leadership and cross‑functional teams; clearly communicate technical information to non‑technical users

Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding

Qualification

Technical troubleshootingMicrosoft environmentsCustomer serviceOrganizational skillsCommunication skillsDocumentation skills

Required

BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience)

Strong technical troubleshooting skills across hardware, software, and networks

Experience supporting users, managing tickets, and providing professional customer service

Knowledge of Microsoft environments including Entra, Intune, and Autopilot

Familiarity with SharePoint, NetSuite, Salesforce, Power Automate, Power BI, or ManageEngine

Strong organizational, communication, and documentation skills

Ability to manage multiple priorities, stay calm under pressure, and maintain a positive 'no big deal' approach

High performer with the ability to grow into expanded responsibilities

Comfortable stepping in to support the team when needed due to the company's size

Preferred

Senior-level technical support experience

Company

KPI Solutions

KPI Solutions provides end-to-end supply chain services and automation to transform our clients’ distribution operations.

Founded in 2017

Grand Rapids, Michigan, USA

201-500 employees

https://kpisolutions.com/

Funding

Current Stage

Growth Stage

Leadership Team

Larry Strayhorn

Board Member

Company data provided by crunchbase