Rubber & Specialties, Inc · 21 hours ago
Customer Service & Warehousing
Pensacola, FL
Full-time
Onsite
New Grad, Entry LevelRubber & Specialties, Inc. is a company dedicated to delivering quality industrial products and reliable service. The Customer Service & Warehousing Associate plays a vital role in serving customers and supporting warehouse operations, ensuring orders are fulfilled accurately and efficiently.
IndustrialManufacturingPackaging ServicesPlastics and Rubber Manufacturing
Hiring Manager
Lance Cook
Responsibilities
Greet walk-in and call-in customers warmly and professionally
Listen carefully to customer needs and provide accurate solutions and product recommendations
Support inside and outside sales by answering inbound calls and order requests
Fabricate and fulfill orders according to specifications and quality standards
Double-check all order details before release to prevent errors, returns, or rework
Resolve customer issues promptly and professionally, maintaining a positive attitude
Receive, check in, and put away inventory using established procedures
Pick, stage, pack, and assist with shipping orders accurately
Perform regular stock checks, audits, and cycle counts to support inventory accuracy
Keep warehouse, staging, and work areas clean, organized, and safe
Follow safety procedures and use equipment properly
Make decisions that align with our mission, core values, and 'right the first time, every time' standard
Treat customers, teammates, and vendors with professionalism, dignity, and respect
Take ownership of responsibilities—communicate clearly, follow through, and fix mistakes quickly
Show up as an asset to the team by being dependable, prepared, and detail-oriented
Commit to learning products, processes, and skills that improve performance over time
Qualification
Required
Strong customer service and communication skills
High attention to detail and accuracy
Willingness to work both at the counter and in the warehouse
Ability to prioritize tasks and adapt to daily workflow changes
Ownership mindset—problems get solved, not passed along
Comfortable standing, lifting (up to ~50 lbs), and working on your feet
Preferred
Customer service, warehouse, or distribution experience preferred
Mechanical aptitude or ability to learn technical products is a plus
Basic computer skills; ERP experience a plus (Prophet 21 preferred)
Forklift experience a plus (or willingness to be trained)
Benefits
Stable, growing company with a strong reputation
Clear expectations and supportive leadership
Opportunity to learn valuable industrial products and skills
A role that directly impacts customer satisfaction and branch success
Team-oriented, values-driven culture
Company
Rubber & Specialties, Inc
Rubber & Specialties has become the leading regional source of industrial rubber and hose products by combining a unique dedication to customers' needs with our in-depth knowledge of hoses, hose components, fittings, accessories, and industrial rubber products.
Founded in 1975
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase