Information Technology Support Technician - Level 2 jobs in United States
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Insight Global · 2 hours ago

Information Technology Support Technician - Level 2

positionBaltimore, MD
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Insight Global is partnering with a company seeking a Level II IT Support Technician to join their team. This role serves as a primary and secondary point of contact, providing technical support to end users across multiple locations in the Baltimore area.

EmploymentHuman ResourcesRecruitingSales
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H1B Sponsor Likelynote

Responsibilities

Install, configure and troubleshoot computer hardware, software and networking equipment
Monitor helpdesk ticketing queue, assign/prioritize tickets, and act as a primary as well as secondary point of contact for escalations
Coordinate project and break/fix work with company vendors including deliveries and installations
Manage IT projects as needed and assist with departmental projects

Qualification

IT support experienceMicrosoft WindowsMicrosoft 365LAN/WAN networksTCP/IP troubleshootingA+/Net+ certificationsMicrosoft certificationsResourcefulnessTeamworkFlexibilityDocumentation

Required

5+ years IT support experience including supporting a Microsoft Windows environment
Experience with Microsoft 365 including Sharepoint and Teams
Working knowledge of LAN/WAN networks and TCP/IP troubleshooting
Capable of working independently as well as part of a team
Flexible, quick learner who is resourceful, perseveres and understands the value of documentation

Preferred

A+/Net+/Microsoft certifications preferred

Company

Insight Global

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Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

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Jared Streppa
President Of Company’s Technology Division
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Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase