Inter-Con Security · 5 hours ago
Security Command Center Operations Specialist
Azusa, CA
Full-time
Onsite
Entry, Mid Level
2+ years expInter-Con Security Systems, Inc. is a leading US-owned security company providing integrated security solutions. The Security Operations & Customer Service Specialist will manage communications and support security operations at the Edison Security Operations Center, ensuring effective response to incidents and maintaining high customer service standards.
Physical SecuritySecurity
Responsibilities
Serve as the primary customer service contact for high-volume inbound and outbound calls related to security, access control, alarms, and general inquiries
Deliver professional, courteous, and empathetic service, including during stressful or emergency situations
Clearly communicate information and next steps via phone, email, radio, and other communication platforms
Initiate outbound notifications to site personnel, management, security officers, and emergency responders as needed
Build trust with internal and external customers through timely follow-up and accurate information
Monitor alarms, access control systems, and security applications, ensuring appropriate response and escalation
Perform Alarm Station and site access control functions to protect company assets, employees, and visitors
Assess and triage incidents, escalating critical issues according to established procedures
Coordinate with local law enforcement, emergency responders, and on-site personnel to support incident resolution
Support workplace safety efforts, including response to fire, medical, and security-related incidents
Accurately document all calls, alarms, and incidents in security systems and logs
Prepare clear, concise, and professional written reports related to incidents, investigations, and operational activities
Maintain confidentiality and compliance with ESOC and SCE policies at all times
Operate efficiently in a fast-paced, 24/7 command center environment while managing multiple tasks simultaneously
Provide supervisors and management with timely, accurate updates during routine operations and critical incidents
Contribute to a positive team environment through professionalism, dependability, and a customer-focused mindset
Qualification
Required
2–3 years of experience in a call center, dispatch, command center, alarm monitoring, or customer service environment
Strong customer service orientation, with the ability to professionally handle difficult or high-stress calls
Excellent verbal and written communication skills
Ability to multitask, prioritize, and remain calm under pressure
Strong organizational, time-management, and interpersonal skills
Familiarity with MS Office Suite and related applications
Basic computer proficiency with a minimum typing speed of 40 WPM
Flexibility to work nights, weekends, holidays, and rotating shifts as required
Preferred
Interest in security operations, emergency management, or public safety
Night Shift availability
Overnight Shift availability
Willingness to travel 25%
Benefits
Dental insurance
Health insurance
Vision insurance
Company
Inter-Con Security
EVERYWHERE SECURITY MATTERS. Inter-Con Security is a multinational private security company operating in North America, South America, and Africa.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Enrique Hernandez
President & CEO&Founder
Recent News
2025-09-30
Crain's Chicago Business
2025-03-15
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