MERGE · 5 hours ago
Account Manager
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$58K/yr - $71K/yr
2+ years expMERGE is a company that brings together creative pioneers, tech innovators, and data explorers to help clients solve business challenges. As an Account Manager, you will support day-to-day account activities, coordinate with client teams, and assist in project management while developing a strategic understanding of client businesses.
AppsCRMDigital MarketingE-CommerceHealth CareInformation TechnologySEOSocial MediaSocial Media ManagementTechnical Support
No H1B
Responsibilities
Support the day-to-day activities of assigned account(s), while coordinating effectively with the client brand team and extended partners on the development of tactics
Be an agile member of the team who fields frequent client requests and collaborates internally for strong thought leadership and best-in-class work
Demonstrate a strategic understanding of the client business and provide sound and responsible assistance to the team
Assist in all facets of account services and client management as directed
Actively participate in internal and client status meetings
Effectively communicate client feedback to cross-functional agency team and keep team apprised of changes or updates to account promptly
Assist in managing projects through the client review process
Develop an understanding of the brand’s strategic imperatives
Assist in tactical planning
Develop and submit internal documentation per agency SOP
Possess working knowledge of all agency processes and work well with the internal team to ensure projects are progressing on time; assess and monitor team and job productivity/efficiency
Monitor the financial status of accounts
Monitor hours and production expenses
Be responsible for approving billing and invoices, partnering with finance to manage hours
Prepare materials for reporting to the client with oversight
Obtain an understanding of the category, the brand, customer segments, and relevant competitors; proactively seek out team members to gain a working knowledge of the brand and category on an ongoing basis
Keep up-to-date on industry and category trends through websites, trade journals, market research
Remain alert to client needs and elevate opportunities to convert organic growth opportunities
Qualification
Required
2-3 years of project/account management experience within an advertising agency environment
Bachelor's degree and/or equivalent work experience
Excellent communication skills (oral and written), with the ability to interface collaboratively with cross-functional teams
Strong project management skills, especially as it relates to setting the tone for achieving deadlines within our fast-paced, ever-changing environment
Highly tuned detail-oriented skills along the path of communication both internally and with the client
Excels within a team, as well as self-motivated to effectively work at an individual level
Client-facing experience suggested, in the way of in-person as well as over the phone, by way of written email communication, etc
Proficient in Google Workspace
Benefits
Meaningful Medical
Dental
Vision
Life Insurance
401K
Lifestyle Spending Account
Employer Paid Life & Disability Insurance
Flexible Time off & Holidays plus many other benefits and rewards
Company
MERGE
Merge promotes health, wealth and happiness in the world by merging storytelling with technology.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Keystone Capital
2018-12-17Series C
Leadership Team
Julie Raque
VP, Client Services Leader
B
Becky Minervino
Chief Strategy Officer
Recent News
Business Wire
2025-11-13
2025-09-17
Company data provided by crunchbase