Sun Health · 14 hours ago
Manager, Gift and Database Operations
Surprise, AZ
Full-time
Onsite
Mid, Senior Level
5+ years expSun Health Foundation is seeking a Manager, Gift and Database Operations to oversee their donor data ecosystem. This role includes ensuring accurate gift processing, data integrity, and comprehensive reporting while supporting donor stewardship communications.
CommunitiesHealth CareSocial
Responsibilities
Serve as System Administrator for Raiser's Edge (Enterprise/NXT); manage constituent records, security roles, global changes, imports/exports, maintenance, and troubleshooting
Develop and enforce data entry standards, coding structures, and business rules to support accurate donor analysis, segmentation, and reporting
Perform daily/weekly/monthly database maintenance operations to ensure efficient performance and data quality
Complete accurate and timely gift processing, pledge administration, pledge reminders, payments, tribute entries, and gift receipts. Provide operational support as needed for gift acknowledgment communications
Ensure all donation-related communications (hard copy and electronic) are properly filed and recorded for audit and compliance purposes
Establish and maintain best-practice procedures for gift administration and data workflows
Serve as the lead contact for donor inquiries related to gifts, credit card donations, and donor database requests
Create and maintain queries, reports, dashboards, and comparative analyses (e.g., giving history, event totals, campaign results, Board/committee reports)
Conduct data analysis to inform segmentation, moves management, pipeline development, and leadership decision-making
Prepare written documentation of processes and procedures for reference, compliance, and training
Collaborate with Accounting/Finance (e.g., the Controller) to reconcile donor database records with financial statements and monitor monthly revenue/expense activity
Uphold data governance practices that promote accuracy, consistency, security, and audit readiness
Provide key support for the annual schedule of donor mailings, e‑solicitations, e‑blasts, and other database‑driven communications, including defining target audiences, criteria, and parameters
Collaborate with supervisor to establish printing timelines; manage deliverables with external print vendors/print house
Work collaboratively across Foundation to ensure cohesive implementation of database strategies with moves management, marketing/communications, events, grant proposals, and stewardship
Provide training and support to Foundation staff and other department staff on database processes and tools to ensure workflow efficiencies and back-up coverage
Act as liaison with vendors/consultants to advance system capabilities and best practices
Maintain strict confidentiality regarding donor and employee information and adhere to organizational policies and applicable laws
Support signature events and fundraising initiatives with clean lists, segmentation criteria, registration data, and post‑event reporting
Assist with other Foundation activities and special projects as assigned
Demonstrate the Sun Health Mission and Values
Qualification
Required
Requires a bachelor's degree
Minimum three years administering advanced features of Raiser's Edge NXT or five years with a similar donor CRM/database; nonprofit/philanthropy experience required
Compliance: Must possess or be able to obtain an Arizona Level 1 Fingerprint Clearance Card; must pass a background check and pre‑employment drug test
Ability to travel in own vehicle, current Driver's license and auto insurance is required
CRM & Systems: Raiser's Edge NXT advanced proficiency (required)
Reporting & Analytics: Advanced Excel skills; competence in building queries, dashboards, and standard/custom comparative reports
Database Administration: Experience with data integrity, imports/exports, coding standards, policy development, and system documentation
Communication: Ability to make complex concepts easy to understand and deliver exceptional service to donors and staff
Must possess or be able to obtain a Level 1 Arizona Fingerprint Clearance Card
Preferred
Experience in marketing operations preferred
Knowledge of DonorPerfect, Crescendo, and Volunteer systems (preferred)
Experience in marketing platform administration (preferably HubSpot); audience segmentation; campaign set-up, execution, and reporting; workflow development and automation; and systems integration (preferred)
Benefits
Comprehensive health benefits (Medical, Dental & Vision).
401k with immediate vesting and up to 4% employer match.
Tuition Reimbursement.
Exclusive discounts through The Employee Network.
Access to the Employee Association, supporting team members in need.
Company
Sun Health
Sun Health is a non-profit organization that offers senior living choices, wellness initiatives, and community assistance.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$56.75M2025-01-06Debt Financing· $56.75M
Leadership Team
Amy Runge
Chief Financial Officer
Bill Sellner
VP-CFO
Recent News
Phoenix Business Journal
2025-03-18
Company data provided by crunchbase