Teak · 15 hours ago
Technical Product Solutions Engineer
United States
Full-time
Remote
Senior LevelTeak is building better experiences for people attending live events and booking travel. As a Technical Product Solutions Engineer, you'll partner directly with customers' product and engineering teams to ensure successful integrations with Teak, impacting onboarding, product performance, and development efficiency.
Computer Software
Hiring Manager
Deanna Mirabel-Salvador
Responsibilities
Lead pre-sales technical activities, educating prospects on product capabilities, integration options, and technical requirements
Build critical relationships with partners’ key technical and product stakeholders
Collaborate with partners to architect solutions by defining clear technical steps, success criteria, and implementation plans, and lead their integrations from kickoff through launch
Configure account structures and technical parameters to optimize performance
Conduct and lead user acceptance Testing & go-live readiness audits before solutions launch
Manage the development and upkeep of technical resources and customer API documentation
Plan and execute rollout strategies for new technical products, API versions, and platform enhancements
Coordinate communication and transition plans for breaking changes or deprecations
Manage partner impact during platform updates
Deliver ongoing training to Sales and Customer Success teams on technical products, integration mechanics, and best practices
Enable non-technical teams to speak confidently about technical capabilities
Conduct daily operational reviews of partner integrations to identify issues, trends, and opportunities
Proactively monitor partner integration health and performance metrics (not just reactive troubleshooting)
Regular check-ins with active partners to ensure ongoing success
Explicitly manage escalations and resolve complex technical challenges in collaboration with cross-functional teams
Define escalation paths and SLAs
Serve as primary advocate for partner technical needs across all internal departments
Gather, synthesize, and communicate partner feedback to inform product development and roadmap
Identify trends in partner requests and pain points to drive proactive platform improvements
Regular feedback loops to Product and Engineering teams
Qualification
Required
Experience with client-side web technologies (HTML, CSS, JavaScript, modern frameworks like React)
Experience coding in multiple common programming languages (Python, PHP, Java, C, C++, etc.)
Comfortable working with APIs, authentication (JWT), and integrations in large-scale ecommerce environments
Experience in troubleshooting technical issues for customers or partners
Familiarity with SQL / MySQL and fundamental data analysis
Clear communicator who can explain technical concepts to non-technical audiences
Strong problem-solver who enjoys figuring things out
Comfortable taking ownership and working independently in a remote environment
Benefits
Unlimited PTO
Medical, dental, and vision coverage
Annual bonus program
401(k) with matching
$100/month for event tickets
Company-sponsored events
Company
Teak
Teak helps businesses turn refunds from a cost-intensive headache into a revenue-generating differentiator.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase