Visa · 21 hours ago
Director, Business Planning & Operations
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$178K/yr - $286K/yr
10+ years expVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities. The Director of Strategy and Ops will lead the development of forward-looking Marketing strategy and narrative in support of 2030 Strategy, ensuring the NA Marketing leadership team is equipped with data and insights to meet business and brand objectives.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
To power the next phase of Visa’s growth, continue to develop and refine a clear marketing strategy to leverage Visa’s historic strength in consumer and B2B payments to re-position the brand as a leader in all forms of digital payments and money movement
Provide functional thought leadership to NA CMO and Marketing Leadership team to tackle toughest strategic challenges including brand strength, consumer and B2B trends
Work with marketing leadership to construct and maintain a coherent view of market opportunity and our ability to address them by customer segment and market, incorporating market/competitive intelligence, and customer insights/VOC, and potential threats
Set and manage OKRs/KPIs for marketing initiatives related to 2030 Strategy, track performance, and drive corrective actions
Define and own the learning agenda in partnership with Insights and Analytics team to drive innovation and leadership of Visa’s Brand among these next gen of consumers and strategic segments
Advance AI in NAM organization—prioritize use cases, define guardrails and success metrics, pilot and scale within approved tools
Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations
Create and deliver executive updates—concise, decision‑ready readouts with impacts, risks, and clear asks
Qualification
Required
10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred
12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Experience in and/or significant exposure to the payments industry preferred
10+ years of experience in product operations, program management, management consulting, or business operations, ideally supporting Product teams in a technology environment
Business Acumen
Strong command of financial, market and consumer data and frameworks with the ability to grasp and distill complex issues
Prior experience with business strategy and business operations
Problem Solving
Excellent analytical skills and experience cleaning, evaluating, joining and drawing conclusions from multiple data sets
Structured thinker with robust conceptual thinking skills
Attention to detail and the ability to structure and analyze financial, operational, and market data
Relationship Building
Ability to engage, influence, and inspire teammates
Ability to build relationships at senior levels across functional areas including product, sales, strategy, and finance
Ability to navigate complex and matrixed organizational structures
Communications
Strong executive communication and presentation skills. Impeccable written and oral communication
Ability to tell compelling, simple, elegant stories to internal and external audiences leveraging strong visual design skills
Ability to craft compelling, executive-level communications in short time frames
Execution
Excellent project management and program management skills and experience in leading cross-functional projects
Ability to thrive in a fast-paced, dynamic environment with multiple competing priorities
Self-starter, team oriented, collaborative, diplomatic, and flexible
A hands-on approach to all activities with an unwavering passion for excellence
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
Crowdfund Insider
2026-01-25
2026-01-25
https://fastcompanyme.com
2026-01-24
Company data provided by crunchbase