Apex Systems · 10 hours ago
Network Management Operations Manager - III
Cary, NC
Full-time
Onsite
Mid, Senior Level
5+ years expApex Systems is a world-class IT services company that serves thousands of clients across the globe. We are seeking a highly motivated and experienced Major Incident Manager to provide top-tier incident management for our client’s Federal customers, leveraging extensive knowledge of telecom services to ensure a positive customer experience.
Human ResourcesInformation TechnologyRecruiting
No H1B
Security Clearance Required
Responsibilities
Provide proactive and reactive incident management for our client’s customers, utilizing your deep understanding of network infrastructure and service offerings
Demonstrate expertise in troubleshooting and resolving technical issues related to data, voice, IP, and managed services, leveraging your knowledge of support systems
Proactively communicate with customers throughout the incident management lifecycle, providing timely updates and managing expectations effectively
Collaborate with internal technical teams, sales teams, and external partners to escalate issues, facilitate conference bridges, and drive root cause analysis
Champion the use of our client’s automation tools, such as VEC, email statuses, and e-bonding, automation to streamline processes and improve efficiency
Demonstrate a proactive approach to problem-solving, identifying chronic issues and developing action plans to prevent recurrence
Participate in an on-call rotation to provide after-hours and weekend support to customers as needed
Qualification
Required
Minimum 5 years of experience in a telecommunications customer support environment, with a proven track record of resolving complex technical issues
Comprehensive understanding of our client's domestic and international telecom services, including data, voice, IP, and managed services
Strong analytical and problem-solving skills, with the ability to analyze circuit statistics and formulate action plans
Excellent interpersonal, written, and verbal communication skills, with the ability to communicate effectively with technical and non-technical audiences
Ability to work independently and prioritize multiple tasks in a fast-paced environment
Required: ability to obtain a Public Trust Security Clearance
Preferred
Bachelor's degree in a related field or equivalent experience preferred
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Other discounts
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts
Other perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants
Certified Career Coach
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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