State of Washington · 1 day ago
DSHS ESA Public Benefits Specialist 4
Bay View, WA
Internship
Hybrid
Intern, Mid, Senior Level
1+ years expThe State of Washington is seeking a Public Benefits Specialist 4 to join the Economic Services Administration's Community Services Division in Tacoma, WA. This lead role involves guiding a team of specialists in processing cash, medical, and food benefits, while ensuring high standards in service delivery and performing complex tasks related to financial eligibility and procedural development.
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Responsibilities
Assign work to Public Benefits Specialist staff who process cash, medical, and/or food benefits
Perform more complex duties in relation to establishing financial eligibility, rule interpretation, planning, and procedural development
Verify and establish overpayments and complete referrals to the Office of Financial Recovery
Audit and review the work of Public Benefits Specialist staff. Establish reports and recommendations to supervisor surrounding staff progress
Detect error trends through audits to identify training needs
Serve as a job coach for staff
Maintain and review procedures for efficient workflow
Review cases and independently analyze case actions for accuracy. Contacts staff, agencies and the community as necessary for clarifying information
Use basic understanding of the administrative hearing process to review cases and to help decide if a hearing request can be settled prior to submission
Assist customers with the process of applying for Apple Healthcare by entering information into the Health Plan Finder (HPF} system on behalf of the clients
Investigate and resolves customer complaints
Qualification
Required
Possess extensive knowledge of the Washington Administrative Code (WAC) and procedural manuals needed to determine eligibility for all programs administered by CSD
Proficiently utilize all computer programs in use by the Community Service Division
Frequently review data found in the State's computer systems to make accurate decisions
Interact with all DSHS staff and serve the public with respect, concern, courtesy and responsiveness
Independently plan and manage multiple financial cases or projects to be completed within specified timelines
Stay calm under pressure, and effectively manage the stress of the job
Work effectively in a fast-paced environment, and be able to demonstrate flexibility in completing multiple assignments while meeting performance standards
Professionals with 12 months of experience as a Public Benefits Specialist 3
A Bachelor's degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services
5 years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements. Total must include at least one year's equivalent work experience. Examples of equivalent experience include but are not limited to: Providing eligibility for services or direct customer service serving historically marginalized communities, Experience examining/processing loan applications, Medical insurance or rehabilitation claims, Unemployment insurance claims, Providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information
Satisfactory completion of the agency's Public Benefits Specialist Training Program
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
State of Washington
Washington state public employees help to create a working Washington built on education and innovation, where all Washingtonians thrive.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Matt Manweller
State Representative
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