Kaseya · 16 hours ago
Customer Operations and Success Specialist
Miami, FL
Full-time
Onsite
New Grad, Entry LevelKaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers and internal IT organizations worldwide. The Customer Operations and Success Specialist will support customers by resolving billing and payment inquiries, tracking issues, and collaborating with various teams to enhance the overall customer experience.
Cyber SecurityEnterpriseInformation TechnologySaaSSecuritySoftware
Responsibilities
Assist in resolving customer billing and payment inquiries through email, Salesforce ticketing tool, and phone, ensuring timely and accurate responses
Document and track customer issues, escalating complex cases to senior team members when necessary
Identify recurring issues and suggest improvements to internal processes and customer-facing documentation
Work with teams such as Billing, Collections, and IT to ensure a seamless customer experience
Gather and share customer feedback to help improve our services and identify areas for enhancement
Participate in training sessions and team meetings to build your knowledge of our systems, tools, and customer service best practices
Qualification
Required
Bachelor's degree preferred or equivalent experience in Business, Communications, or a related field
A strong desire to help customers and a proactive attitude toward problem-solving
Clear and professional verbal and written communication
Willingness to collaborate and learn from others in a supportive team environment
Comfortable using customer service tools and learning new systems such Salesforce, NetSuite, PowerBI
Ability to identify patterns in customer issues and suggest potential solutions
Company
Kaseya
Kaseya is an IT and security management platform that offers remote management software for the information technology industry.
Founded in 2000
5001-10000 employees
H1B Sponsorship
Kaseya has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (13)
2023 (12)
2022 (9)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$546.78MKey Investors
TPGIreland Strategic Investment FundInsight Partners
2020-07-09Series Unknown· $2M
2019-05-03Private Equity· $500M
2017-11-15Series Unknown· $44.78M
Leadership Team
Rania Succar
CEO
Pratik Wadher
Chief Technology Officer
Recent News
Seattle TechFlash
2026-01-14
2025-12-30
Company data provided by crunchbase