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w3r Consulting · 23 hours ago

Concierge

Clifton Park, NY

Full-time

Onsite

New Grad, Entry Level

w3r Consulting is seeking a Healthcare Concierge who will be the first face that visitors see at the company's Resource Center retail locations. This role is responsible for greeting visitors, administering incoming calls, and ensuring all guests and callers are appropriately routed in a courteous and professional manner.

AnalyticsConsultingInformation TechnologyLegal

Diversity & Inclusion

Responsibilities

Greets and directs visitors to appropriate company representative

Administers intake sign-in log and exit satisfaction survey to visitors

Schedules 1:1 consultation appointments as needed for licensed and certified company representatives

Answers all incoming calls in a timely and professional manner

Accurately transfers calls to appropriate parties

Performs a variety of clerical duties (light filing and data entry) as requested

Organizes and maintains up-to-date corporate information and telephone listings

Maintains reception area materials (e.g. product brochures, newsletters, event calendars, etc.) for the purpose of providing resource information to visitors

Receives a variety of items (e.g. mail, special deliveries, packages, supplies, etc.) for the purpose of distributing materials to appropriate parties

Performs additional job duties as assigned by company

Qualification

Customer service experienceMicrosoft Office applicationsPhone etiquetteOrganizational skillsMultitaskingPositive attitude

Required

Associates degree in relevant field or equivalent combination of relevant education and experience

Receptionist or customer service experience in an employment setting of 50+ people required

Excellent phone etiquette and customer service skills

Well organized with attention to detail

Ability to multitask in a fast-paced environment

Professional, enthusiastic and positive attitude

Knowledge of all Microsoft Office applications

Company

w3r Consulting

W3R Consulting is an information technology company that provides advanced analytics and program management services.

Founded in 1995

Southfield, Michigan, USA

201-500 employees

http://w3r.com

Funding

Current Stage

Growth Stage

Leadership Team

Eric Hardy

President and CEO

Company data provided by crunchbase