Manager, Customer Success III jobs in United States
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Bloomberg BNA · 14 hours ago

Manager, Customer Success III

positionArlington, VA
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

Bloomberg BNA is seeking a Manager, Customer Success III to lead a team of Client Service Partners focused on client retention and relationship management. The role involves developing strategic plans to drive renewals and profitability while overseeing client engagement efforts and fostering a client-first culture.

Information ServicesLegalProfessional ServicesSearch Engine

Responsibilities

In assigned region, manages and directs a team of client service partners and sales service professionals in multiple districts to achieve business retention, renewal, and profit goals
Manages retention associated with defined region and market channel
Creates and executes growth and retention strategy for region, ensuring a sales and service process rigor
Develops relationships with key stakeholders and prospective and current clients, gains insights into the business and their needs
Drives collaboration within team, ensuring they work together to achieve success
Drives a clients first mentality within the organization
Hires, coaches, develops and mentors a strong team, including spending time in the field with sales and service reps
Participates in special projects and performs other duties as assigned

Qualification

Customer lifecycle managementSales methodologyTeam leadershipBusiness plan writingSales talent developmentStrategic thinkingINDG productivity toolsCommunication skillsCollaboration skills

Required

Proven experience with full customer lifecycle - strategic selling knowledge, sales methodology, process
Ability to write a business plan
Business mindset
Clients-First mindset
Strong communication skills
Strategic thinking ability
Ability to take accountability for driving a successful team
Ability to drive Bloomberg Industry Group values
Proven ability to inspire and motivate a team of sales professionals
Excellent collaboration and interpersonal skills
Ability to nurture and develop sales talent
Ability to use INDG's productivity and technology tools
Ability to travel out of town on a frequent basis
Bachelor's degree with coursework in business, marketing, sales, related field, or equivalent experience
Minimum 7 years of successful accounts management experience, preferably in the legal information/government affairs industry, electronic information industry, or with Bloomberg Industry Group
Minimum 5 years of people leadership experience, preferably in customer success or sales

Company

Bloomberg BNA

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Bloomberg BNA is now Bloomberg Industry Group.
dateFounded in 1929
location
Bethesda, Maryland, USA
people-size1001-5000 employees
web-link
http://www.bna.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2011-08-25Acquired

Leadership Team

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Demedre Heulett
Senior HR Business Partner
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