Hitachi High-Tech Corporation · 23 hours ago
Senior Staff Field Service Engineer (MAD-RP-AZ)
Phoenix, AZ
Full-time
Hybrid
Senior Level, Lead/Staff
$38.06/hr - $52.34/hr
7+ years expHitachi High-Tech America, Inc. is a leading company in the Metrology and Analysis Systems Division, seeking a Senior Staff Field Service Engineer. This role involves training lower-level engineers, troubleshooting, and developing customer relationships while ensuring high-quality service and compliance with company policies.
IndustrialManufacturingSemiconductor
Responsibilities
Train and guide other FSE’s as needed
Work as a team with Technical Support Engineers and Yield Control Technology Engineers to solve problems and/or provide technical information
Complete assigned On the Job Training (OJT) with the goal of instrument certification
Protect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure
Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations
Maintain appropriate records of all work performed and training received
Complete departmental and customer paperwork timely and with high quality
Complete assigned formal training with a grade of 75% or higher on all tests
Comply and adhere to company policies
Portray professionalism and pride in appearance while conforming to policy
Provide a positive attitude to all employees and customers
Other duties as assigned
Qualification
Required
BS degree in Engineering (or related field) or equivalent combination of education and experience
Must have and retain valid driver's license in resident State and be insurable by our insurance company
Seven (7) years of experience using digital volt meters, oscilloscopes, hand tools, and computers
Must have at least four (4) years of direct experience providing service to Hitachi (or similar) tools
Willingness to relocate and/or travel
Willingness to travel up to 50% (10% travel most of the time), average travel up to 25%
Ability to effectively communicate information to customers and management regarding service activities and schedules
Ability to follow precise instruction
Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
Ability to install and qualify a system
Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation
Knowledge of analog and digital circuitry
Ability to read blueprints and electrical schematics
Basic knowledge and understanding of physics and chemistry
Demonstrate strong work ethics
Demonstrate strong verbal and written communication skills with people at all levels within and outside of the company
Ability to drive an automobile
Ability to see small objects within a confined area
Ability to identify and distinguish color-codes
Ability to quickly transport from location to location (i.e., air, car, etc.)
Ability to transport parts and toolbox from car to equipment site
Ability to lift up to 50 lbs
Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large, leveraged type item
Must be eligible for and receive company credit card
Ability to hear audible noises
Must comply with all corporate safety requirements and directives
Expected to use PPE when required
Follow all equipment-specific safety protocols
Company
Hitachi High-Tech Corporation
To a world full of hope. A future full of smiles. Times are changing rapidly.
10001+ employees
Funding
Current Stage
Late StageRecent News
Precedence Research
2025-12-02
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