Brookfield Properties · 19 hours ago
Resident Services Manager
Columbus, Ohio
Full-time
Onsite
Entry, Mid Level
1+ years expBrookfield Properties is a leading company in residential living, offering a diverse portfolio of properties. The Resident Services Manager coordinates business office activities of an apartment community, ensuring high levels of customer service and managing resident interactions, social events, and compliance with policies.
Commercial Real EstateConstructionCoworkingHospitalityLogisticsProperty DevelopmentProperty ManagementReal EstateResidentialRetail
Responsibilities
First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. (25%)
Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Assists with move in and move out inspections for residents. (10%)
Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. (10%)
Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. (5%)
Manages the monthly social events and ensuring that all are managed under the social budget. Is the social media ambassador for the property and ensures social posts are managed and posted according to policy. Manages the resident experience, Active building and Kingsley Survey system responses regularly. Responds to all inquiries within the timeline allotted per policy guidelines. (20%)
Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed. (5%)
Assist with all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. (20%)
Assists with overseeing front desk and leasing employees and scheduling, training and maintains quality of customer service as well as the experience they create. (5%)
Qualification
Required
High school diploma / GED
1-2 Years: Customer Service and Resident Retention
Preferred
High school & Vocational Training
Benefits
Full benefits package
Generous paid time off
401(k) with company match
Growth and advancement opportunities
Lucrative referral bonus program
Incredible associate rental discount if you choose to live on-site!
Company
Brookfield Properties
Brookfield Properties is a fully-integrated, global real estate services company
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-06-11IPO
Leadership Team
Scott Nenninger
Vice President, Business Development
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