LMCU · 21 hours ago
Head Teller - Cape Coral (Bilingual Preferred)
Del Prado Blvd
Full-time
Onsite
Mid, Senior Level
3+ years expLake Michigan Credit Union is seeking a Head Teller responsible for supervising the Teller staff. This role focuses on ensuring exceptional member service, coaching Tellers to meet sales goals, and maintaining operational excellence while fostering a positive member experience.
BankingFinanceFinancial ServicesNon Profit
Responsibilities
Actively contributes to the achievement of branch goals by coaching Tellers to meet individual and team referral and service goals
Support Tellers in identifying opportunities to refer members to appropriate products and services that align with their financial goals, driving the growth of the organization. Coach tellers to host consultative conversations, uncover financial needs and refer LMCU products and services accordingly
Maintain an intentional focus on the branch's objectives and goals ensuring the Teller team is aware of and working toward exceeding those goals
Actively coach tellers to identify opportunities to educate members on the features and benefits of LMCU’s digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology
Coach Tellers to effectively identify opportunities to educate and inform members about LMCU’s products and services that align with their financial needs
Mentor and develop Teller staff, providing guidance on LMCU’s products, services, policies, and procedures, particularly related to cash management, vault operations, and transaction accuracy
Demonstrate keen attention to detail, ensuring that all activities are carried out according to operational procedures and with high accuracy
Actively communicate with branch managers to discuss progress, challenges, and areas for improvement, seeking guidance when necessary
Champion a culture of teamwork and cooperation within the Teller line, celebrating team contributions and maintaining morale
Empower the team to approach challenges as opportunities for creative problem solving and innovation, ensuring that they are equipped to find solutions
Lead by example in promoting positive and welcoming member experience through building trusting relationships and providing personalized service. Promote a positive member experience leading to member retention through proactive engagement, building loyal relationships with members
Ensure that Tellers greet and assist members in a timely and efficient manner, maintaining high levels of member satisfaction
Demonstrate expertise in consumer and business accounts, including HSA and IRA accounts, ensuring all transactions are handled with accuracy and attention to detail
Foster an environment where members feel valued and appreciated through excellent frontline service
Model and coach to strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures. Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention
Oversee cash ordering, vault management, monthly audits, and retention of required documentation, ensuring compliance with LMCU policies and procedures
Support branch managers in monitoring compliance and fraud prevention measures on the Teller line and vault, making sound decisions within authority limits
Hold the Teller staff accountable to operational standards and ensure adherence to LMCU’s security protocols, policies, and procedures
Qualification
Required
Three to five years of similar or related experience, including preparatory experience
A high school degree or equivalent
Preferred
Previous supervisory experience in a retail banking environment preferred
Benefits
Weekly Pay
Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
Retirement options like 401 (k) with company match and pension.
Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
Tuition reimbursement
Company
LMCU
You’ll enjoy a rewarding, professional environment where you’ll be encouraged to innovate and excel.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Dann
Chief Financial Officer
Dharmesh Patel
COO - Southwest Florida Region
Recent News
2025-10-09
2025-07-25
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