SCP Health · 7 hours ago
Patient Support Coordinator
Atlanta, GA
Full-time
Onsite
Entry Level
2+ years expSCP Health is a leader in clinical practice management, providing services across various healthcare facilities. The Patient Support Coordinator role involves managing patient inquiries, scheduling appointments, and ensuring a smooth communication process within a fast-paced contact center environment.
Hospital & Health Care
Responsibilities
Work efficiently and in a professional manner utilizing multiple forms of engagement (blended inbound/outbound calls, chat, SMS/Text, and email) in a fast paced and challenging contact center environment across multiple lines of business
Manage general inquiries, track appointments, remind patients of appointments, refer calls to the nursing team, and follow all processes and procedures while demonstrating sensitivity to issues
Schedules, confirm and reschedule appointments and services for patients and/or clients
Collect appropriate data and document all call information according to procedure
Assist caller effectively and efficiently to resolve issues
Assessing patients’ eligibility for continuum of care defined by client’s intake process or post discharge process
Research required information using available resources
Make multiple outbound calls per shift to patients while following a scripted questionnaire
Route calls to the appropriate resources
Meet key performance goals including call handling metrics, quality performance, and attendance
Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse
Decide when caller needs to be transferred to a nurse for clinical inquires
Manage list of physicians accepting patients and assist in acquiring appointments for patient
Make follow-up calls to determine if patient kept appointments scheduled with physician
Assist hospital systems with keeping referrals within said hospital system
All other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Thrives working in fast based, changing, and growth-oriented environment
Ability to quickly learn new processes and workflows
Ability to listen to caller while entering data and documenting information accurately
Strong communication skills, oral and written, with the ability to build relationships and gain trust in a call center environment
Great active listening skills
Patient and empathetic attitude
Excellent interpersonal skills
Computer literate with attention to detail and the ability to learn new software applications and methods of engagement
Problem solving abilities
Excellent customer service skills
SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law
Preferred
Medical office administration experience preferred
Medical Assistant Certification preferred
Two year's patient care coordination or patient scheduling role preferred
Previous experience in healthcare environment preferred
EMR Experience a plus
Bilingual a plus but not required
Benefits
Comprehensive benefits package and competitive compensation.
This position is eligible for our corporate benefits
Company
SCP Health
SCP Health is a healthcare-based agency that comprises a physician-led team of clinical and operational experts.
5001-10000 employees
H1B Sponsorship
SCP Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (29)
2023 (2)
2022 (4)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Rich D'Amaro
Chief Executive Officer
Rena Cottam
Chief Financial Officer
Recent News
Precedence Research
2025-11-04
Modern Healthcare
2025-05-08
Company data provided by crunchbase