CVS Health · 11 hours ago
Account Manager, Omnicare (Northern California)
Field-California
Full-time
Onsite
Entry, Mid Level
$44K/yr - $94K/yr
2+ years expCVS Health is committed to helping people on their path to better health. The Account Manager role in Omnicare involves managing local client relationships to deliver innovative solutions for continued care communities, ensuring customer satisfaction and business growth.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Build strong client relationships by consistently delivering client interactions that develop trust and show value
Attend client meetings as needed within LTC (long-term care) facilities
Develop cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders; deliver quarterly Executive Reviews to facility leadership to review business deliverables and evaluate new opportunities
Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities; update customer on progress
Manage routine client support activities and resolution of routine-to-complex client issues and requests. Answer client questions over the phone or in person with LTC facilities
Partner with Key Account team to deliver initiatives at facility level for National and Regional accounts
Assess client needs by partnering with facility leadership and present Omnicare value proposition for new products and services to grow base
Manage facility expectations of contractual covenants
Deliver non-clinical facility training and support new program implementation
Assist District Manager on all contract renewals within assigned book of business
Responsible for activities associated with onboarding new facilities, such as collection of resident information and medical records; scheduling, attending, and some facilitation of facility staff training; informing pharmacy of facility needs; serving as single point of contact for facility throughout onboarding process
Operate with strong business acumen and industry knowledge, remaining conscious of industry trends
Qualification
Required
2+ years of customer-facing experience
Must reside in northern California
Ability to work some evenings & weekends, based upon client needs
Ability to travel up to 50% of the time within northern California and northern Nevada
Demonstrated proficiency with CRM (Customer Relationship Management) systems, including Salesforce
Bachelor's Degree or equivalent experience (4 years of relevant experience + high school diploma or GED)
Preferred
Previous experience in a long-term care or pharmaceutical setting
Established success in client/account management field
Excellent customer service skills, with the ability to discern between consultative and solution-oriented approaches
Proven success utilizing project management skills; ability to track and manage issues, ensure the right teams are engaged, and facilitate comprehensive and timely issue resolution
Ability to strategically and creatively solve problems when dealing with a multitude of variables, particularly where standard resolutions do not exist
Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction
Effective presentation skills with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities
Knowledge of Microsoft Office Suite, with a focus on Excel, PowerPoint, Word, Outlook, and Web applications
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase