Arlo · 10 hours ago
Member Advocate
United States
Full-time
Remote
Entry Level
1+ years expArlo is a company focused on transforming health insurance through AI, aiming to create a proactive partner for health rather than a barrier. The Member Advocate will serve as the first point of contact for members, assisting them with their health insurance needs and collaborating with various teams to enhance the member experience.
Health CareHealth InsuranceInsurance
Responsibilities
Deliver fast, thoughtful chat-based support that builds trust and confidence
Take ownership of problems, drive them to resolution, and follow through with clear communication
Work with internal teams to surface insights and improve systems and workflows
Identify patterns, inefficiencies, or recurring questions and contribute to better tools, resources, and documentation
Qualification
Required
1-3 years of customer service experience in a health plan/health insurance environment
Strong written and verbal communication skills, with the ability to explain complex topics quickly, clearly, and empathetically
Comfort using multiple channels and tools (e.g., CRM systems, chat platforms, text, and email support)
Detail-oriented and organized, with strong follow-through and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment while maintaining a positive member experience
Passion for helping people and improving the healthcare experience
Availability to work an 8 hour shift within the timeframe of 8:30 AM – 6:00 PM Eastern Time, with preference given to candidates in Eastern or Central time zones
Preferred
Experience in care management / clinical care coordination
Benefits
High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.
Join an important mission: Your work directly influences how people access care and improves lives at scale.
Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.
Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.
High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.
Company
Arlo
Join hundreds of businesses who trust Arlo to offer health insurance that works the way it should: affordable coverage that puts employees and their doctors in the driving seat.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4MKey Investors
Upfront Ventures
2025-03-25Seed· $4M
Leadership Team
Karthik Bhaskara
Co-Founder
Recent News
EIN Presswire
2025-10-28
Venture Capital Firms
2025-03-27
citybiz
2025-03-26
Company data provided by crunchbase