NEOGOV · 9 hours ago
Outreach & Engagement Assistants
Oregon City, OR
Full-time
Hybrid
Entry Level
$56K/yr - $70K/yr
2+ years expClackamas County is dedicated to building a community where people thrive, and they are seeking two Outreach and Engagement Assistants to help individuals facing housing instability access Medicaid-funded eviction and homelessness prevention programs. This role involves conducting assessments, providing support, and collaborating with various stakeholders to ensure clients receive the necessary resources and services.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Conducts assessments, engages with clients, and explains eligibility. Conduct phone and in-person eligibility assessments for individuals seeking assistance through Medicaid eviction and homelessness prevention programs
Engage with clients using a trauma-informed approach, demonstrating empathy, sensitivity, and respect for their unique circumstances and experiences
Utilize a Diversity, Equity, and Inclusion (DEI) lens in all interactions and decision-making processes, ensuring equitable access to services and addressing any barriers or disparities marginalized communities face
Collect and accurately document relevant client information in the designated database system, in accordance with confidentiality and data protection protocols
Collaborate with program coordinators and caseworkers to review assessment findings and determine eligibility for program enrollment
Provide clients with information and resources on available support services, community resources, and additional assistance options
Participate in ongoing training and professional development activities to enhance knowledge of trauma-informed care practices, DEI principles, and program eligibility criteria
Maintain compliance with program guidelines, regulations, and reporting requirements, ensuring accurate and timely submission of documentation and reports
Qualification
Required
A minimum of two (2) years of related experience working with vulnerable populations, particularly individuals experiencing homelessness or housing instability, that would provide the required knowledge and skills to perform the responsibilities of this position
Demonstrated commitment to diversity, equity, and inclusion, with an understanding of systemic inequities and their impact on marginalized communities
Proficiency in data collection and documentation, with experience using database systems or case management software
Proficiency in Microsoft Office Suite (including Outlook, Teams, etc.)
Knowledge of trauma-informed care principles and ability to apply them effectively in client interactions
Ability to work independently and collaboratively in a fast-paced, high-pressure environment, prioritizing tasks and managing time effectively
Strong communication and interpersonal skills, with the ability to establish rapport and build trust with clients from diverse backgrounds
Sensitivity to confidentiality and privacy concerns, with a commitment to upholding ethical standards and maintaining client confidentiality at all times
Preferred
Experience working in a Medicaid eligibility, social services assessment, or other service screening role
Familiarity with eviction prevention and/or homelessness prevention programs
Proficiency in a second language, particularly Spanish, to better serve diverse community members
Training or certification in trauma-informed care practices
Knowledge of state and federal regulations related to Medicaid and housing assistance programs
Benefits
Generous paid time off package, including: 12 hours of vacation accrued per month, 8 hours of sick leave accrued per month, 10 paid holidays and 1 personal day per year
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)
A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
A Choice of Dental Plans
Other retirement Savings Options that allow for additional retirement fund savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
A variety of additional optional benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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