Cotality · 6 hours ago
Customer Care Associate
Dallas, TX
Full-time
Hybrid
Entry Level
1+ years expCotality is a leader in property intelligence, seeking a Customer Care Associate to enhance customer satisfaction through effective communication and support. The role involves managing inbound inquiries, providing accurate solutions, and maintaining professional standards in a dynamic contact center environment.
Property InsuranceReal EstateSoftware
Responsibilities
Successfully manage inbound call inquiries (approximately 22-25 per day) on behalf of a Cotality client regarding mortgage escrow and tax questions
Identify customers’ needs, research using various systems (sometimes up to 10 different portals), utilize tools to interpret and analyze data, to provide accurate solutions and guidance, educate customers
Actively and accurately documents discussions of inquiries and leverage internal tools/processes for next-level resolution needs
Leverage and master the use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International)
Consistently meet or exceed individual production metrics and quality KPIs, some of which may be required by client contractual service levels
Act in a professional and appropriate manner always, and adhere to a strict schedule, meeting attendance guidelines
Qualification
Required
High school diploma, GED or equivalent
1+ years of experience in a customer service/customer support role
1+ years of Tech proficiency with MS Office, heavy use of MS Teams, or Google Suite and a client management system
Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
Must successfully meet or exceed personal KPIs, adhere to schedule/attendance and meet required deliverables/deadlines
Preferred
A bachelor's or associate degree
Tax/banking/mortgage/real estate industry servicing experience
Contact Center experience
Hands-on tech proficiency in contact center/ workforce engagement management agent software to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio
Benefits
Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Up to 16 weeks of fully paid parental leave and a baby stipend.
Multiple medical plan options with mental health and wellness support offerings.
401(k) with company match and vesting after one year.
$400 annual well-being stipend and tuition assistance up to $5,250.
Recognition Rewards, Referral bonuses, exclusive discounts and more!
Company
Cotality
Cotality is a technology firm helping property professionals with data, valuations, surveys and retrofit solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.63MKey Investors
Finance Birmingham
2018-02-12Acquired
2016-07-05Series Unknown· $1.63M
Recent News
2026-01-22
2026-01-11
Company data provided by crunchbase