PacBio · 21 hours ago
Scientist II, Field Applications Bioinformatics Support
United States
Full-time
Remote
Entry, Mid Level
$93K/yr - $140K/yr
2+ years expPacBio is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. They are seeking an experienced bioinformatics support scientist to enable and support data analysis for customers, train them on PacBio data analysis, and act as a liaison between customers and the company.
BiotechnologyChemicalGeneticsLife ScienceMedical
No H1B
Responsibilities
Assist and enable customers and collaborators to ensure successful use of PacBio data analysis software
Train customers on PacBio HiFi and SBB sequencing data characteristics and analysis tools, including SMRT Link software
Be the primary contact for customers to understand their sequencing data
Ensure timely bioinformatics and software assistance in response to customer inquiries
Support sales in conducting scientific presentations, technical discussions, and customer meetings
Work closely with application specialists, sales, service engineers, and technical support
Provide customer feedback to product marketing and software development
Support roll-out of new software and assist with software installations
Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instruments installations
Qualification
Required
MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field
2+ years' experience in bioinformatics, data management or tech support, ideally in life sciences industry
Well-experienced with high throughput DNA sequencing data analyses and pipelines. Experience with PacBio data and tools is a plus
Knowledge of state-of-the-art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping
Understanding of Unix systems administration, networking, and large-scale compute hardware
Experience with bash scripting, Python, R, and WDL/snakemake/nextflow
Excellent troubleshooting capabilities and experience with good practice in customer support
Previous work with CRM platforms is a plus, in particular Salesforce
Track record of conducting scientific presentations in person and virtually to internal and external audiences
Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols is a plus
The role is field based, and up to 20% travel for onsite support and training is expected
Excellent verbal, written, and interpersonal communication skills
Proven ability and motivation to work independently, i.e., in a home office-based position
Strong time management, organizational, and planning skills
Great cross-functional team player
Customer-focused mindset with the empathy to understand different levels of customers
Good networking and customer relationship building skills
Ability to work in a fast paced and growing commercial environment
The candidate must have a valid driver's license
Live near an international airport
Candidates must have current authorization to work in the United States without the need for present or future sponsorship
Company
PacBio
PacBio is a biotechnology company that designs, develops, and manufactures sequencing systems.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.96BKey Investors
SoftBankDeerfieldMaverick Ventures
2023-08-17Post Ipo Equity· $85M
2023-06-23Post Ipo Debt· $441M
2023-01-24Post Ipo Equity· $175M
Leadership Team
Stephen Turner
CTO
Recent News
2026-01-13
2026-01-13
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