NEOGOV · 15 hours ago
Workforce Coordinator
Colorado Springs, CO
Full-time
Onsite
Mid Level
$50K/yr - $72K/yr
3+ years expEl Paso County is a trusted regional leader known for excellence in county service delivery. They are seeking a Workforce Coordinator to lead customer experiences and ensure daily operations run smoothly at the Pikes Peak Workforce Center. The role involves coordinating customer flow, supporting staff, and providing exceptional service to a diverse client base while adhering to program requirements.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers phones, and greets customers, including job seekers, businesses, board members, elected officials, and visitors: provides excellent customer service with the philosophy of meeting people where they are and not where we think they should be
Responds to phone, e-mail, texts, and in-person requests for information from internal and external customers and outside agencies
Maintains complex electronic filing systems and databases with responsibility for the integrity of data collected and entered into the appropriate system to ensure compliance with U.S. Department of Labor and Colorado Department of Labor and Employment rules and regulations
Complete U.S. Department of Labor or Colorado Department of Labor and Employment grant-specific duties and assignments. May also complete other discretionary grant related activities
Updates and maintains resource material for internal and external customers and outside agencies
Composes and writes general correspondence, letters, and memos. Materials may be technical, complex, and confidential in nature
Performs specialized functions for internal and external departments, community-based organizations, and groups and / or boards, which may be of a complex, technical, or sensitive nature
Demonstrates the ability to help customers with the latest technology in job searching, resume building, transferable skills matching, labor marketing education, and more to assist with a quality job
Provides exceptional customer service and technical support in a computer lab customer-driven environment
Promote the benefits and opportunities available through PPWFC and the available grants and services
Provides referrals as needed to other PPWFC resources, funding, and appropriate services
Educate customers and businesses on job development, training, and post-employment services provided by PPWFC
Identifies required resources and develops an effective customer-focused work plan, conferring with other PPWFC staff members and community-based organizations as appropriate. Serves as administrative or technical support under specific department and/or board-related activity
Prepares statistical reports from various database systems. Compiles data and documentation for reporting
Performs monitoring activities, ensuring that federal, state, and local regulations and laws are followed; monitor processes and resolve any problems should they arise
Coordinates with external and internal businesses, educational institutions, and community-based organizations
Performs other duties as required
Qualification
Required
Knowledge of and the ability to use artificial intelligence preferred
A flexible team player with the ability to work successfully in a changing environment
Interpersonal skills: Awareness of others' reactions, empathy, and understanding. Handle sensitive and confidential situations and information from individuals with all backgrounds, life experiences, ages, ethics, disabilities, and more
Ability to communicate effectively, both verbally and in writing, with government officials, colleagues, applicants, and the public. Ability to provide excellent customer service
Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers
Conflict management: Familiarity with taking ownership of the handling of complaints and disputes, showing empathy and understanding to achieve resolution
Ability to use standard office equipment including computer, fax machine, copier, etc. Proficient in Microsoft Office software: Sharepoint, Word, Excel, PowerPoint, Outlook, texting, etc
Must be receptive to the adoption and application of new and innovative technologies and technological platforms
Ability to perform all duties and responsibilities in a timely and effective manner in accordance with Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser, Workforce Development Board (WDB), discretionary grants, El Paso County and PPWFC policies, programs, and guidelines to achieve the overall objectives of the position
Maintain regular and punctual attendance
High school diploma or equivalent education
Three years of experience in customer service, job seeker assistance, or related field
Must possess and maintain a valid driver's license
Must pass conditional post offer background investigation, motor vehicle record check, and drug screen
Preferred
Two years of experience in working with federal or state grants
Experienced in working on special, detailed projects either independently or in a group setting
Benefits
Medical, dental, and vision benefits
Paid vacation, sick, and personal leave
11 paid holidays
Onsite health centers
Onsite fitness centers
Reach Your Peak wellness program
Short and long term disability
Life insurance
Flexible spending accounts to include dependent care
Employee assistance program
Tuition reimbursement
Retirement plan
Deferred compensation (457b)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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