NEOGOV · 4 hours ago
PARKS & RECREATION DEPARTMENT - RECREATION SPECIALIST (TEMPORARY)
TX 79936, TX
Full-time
Onsite
Entry Level
$17.32/hr - $17.32/hr
1+ years expNEOGOV is seeking a Recreation Specialist to assist in the coordination of activities and facilities within the Parks and Recreation Department. This temporary position involves scheduling events, providing customer service, and ensuring client satisfaction during events.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists with venues in which events will be held (internal and external) and are set up in a timely manner with the correct furniture, equipment, as stipulated by clients
Handles customer service in a professional and effective manner; deals with unruly individuals and refuses admittance to persons without the appropriate tickets or passes; may call security if necessary
Greets customers entering the establishment in a friendly manner
Assists with equipment, including audio visual, tables and chairs, lights and other fixtures and fittings are correctly positioned, in good working order, and in a clean and well-maintained condition
Ensures clients are greeted and briefed in a friendly, professional manner and that clients are supported throughout their event including attention to changing or last-minute requirements
Sets-up and tears down of events: tasks may include cones, barricade, signage, tents, tables, chairs, staging
Delivers services to customers and client’s satisfaction
Receives and reports feedback from customers and clients to manager and actively make efforts to address any issues, seeking to identify continuous improvement opportunities wherever possible
Communicates where applicable by way of email and telephone with customers for the purpose of ensuring timely completion of project requests
Ensures that all product and equipment is stored and used in a safe and secure manner and that inventories are checked on regular intervals as agreed and directed
Inspects equipment on a regular basis, advising on maintenance and repair to ensure service continuity to agreed standards
Ensures policies and procedures are followed
Responds to inquiries and complaints from the general public; relays information on procedures or policies; maintains order and ensures adherence to safety rules
Creates/updates signs alerting patrons of policies and procedures
Investigates workplace hazards and ensures corrective actions are reported
Ensures areas of responsibility comply with injury management policies and procedures
Provides input on reports of operational achievements and activities as required
Meets with management to identify and resolve problems
Assists the public with inquiries and handles difficult customers and non-routine problems
Maintains work area to ensure it remains clean and orderly; sweeps, cleans, picks up trash
Maintains restrooms in a clean and sanitary manner
Performs data entry, carries out mail runs, assists with inventory, and opens or closes the establishment
Attends and participates in meetings, training and information sessions
Stays abreast of new trends and innovations in the field
Substitutes, if assigned, for immediate supervisor or coworkers during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations
Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and
Creates a high-quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills
Performs such other related duties as may be assigned
Drives to other locations within the County
May work weekends and holidays
As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor
Qualification
Required
A high school diploma or equivalent
Courses in customer service desired
Minimum of one (1) year experience scheduling, setting up and taking down events
One (1) year experience in cashiering, or similar office experience
Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities
Must have or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso
A personal smart device is required by the hire start date
Knowledge of County personnel policies and procedures
Knowledge of office operations
Knowledge of first aid
Knowledge of inventory techniques
Knowledge of cleaning equipment and chemicals
Knowledge of maintaining equipment and cleaning materials
Knowledge of the principles and practices of effective customer service
Knowledge of principles and practices of modern office administration
Knowledge of English usage, grammar, punctuation and spelling
Knowledge of techniques for effective interpersonal communications
Knowledge of methods and computer equipment to include Windows and Microsoft based products
Skill/Ability to learn the organization, procedures and operating details of the county department to which assigned
Skill/Ability to be tactful and diplomatic in handling informational matters and dealing with the public
Skill/Ability to perform data entry
Skill/Ability to understand and carry out both oral and written directions
Skill/Ability to perform simple mathematical calculations
Skill/Ability to prepare clear and concise reports
Skill/Ability to execute work both independently and as a team member
Skill/Ability to utilize cleaning chemicals applying safety standards to prevent hazards
Skill/Ability to work expeditiously and accurately under pressure
Skill/Ability to operate personal computer using standard office operating software and general office equipment
Skill/Ability to communicate effectively both orally and in writing
Skill/Ability to be dependable
Skill/Ability to establish and maintain cooperative and effective relationships with those contacted during the course of work
Pass a Criminal Background Check
Demonstrate regular and reliable attendance
Work well with others and participate fully in a team oriented environment
Interface with other employees and customers in a courteous and respectful manner
Maintain strict confidentiality
Project positive support of their department and all county organizations at all times
Maintain and enhance the County's commitment to customer service excellence
Preferred
Bilingual (English-Spanish)
Benefits
16 holidays per year as recognized.
Accruals are credited on a biweekly basis and available for use as it is accrued after 6 months of continuous service.
15 days of sick leave per year.
Military Leave – 15 days of paid leave per fiscal year for active military service
Bereavement Leave – 3 days of paid leave for the death of an immediate family members and 4 hours for other family members and friends.
Medical Consumer Driven Health Plan (CDHP)
Core Plan
Retirement benefits are provided by the Texas County and District Retirement Fund (TCDRS).
Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program.
Full-time County employees are provided a basic life insurance benefit of $10,000 life insurance at no cost.
The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period above 90 days.
The Short-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period shorter than 90 days.
Employees who retire from the County are eligible to continue Health Insurance at the rate set by the El Paso County Risk Pool Board.
Employees are enrolled in an Employee Assistance Program that provides a variety of counseling services.
The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.
Reimbursement of $15 per month for 6 months of continuous gym usage.
Reimbursement up to $2000 per calendar year for eligible education expenses.
The Employee Fitness and Wellness Center opened in October 2021 at the County Courthouse. The cost is $5 per employee per month.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
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