Dairy Farmers of America · 16 hours ago
Support Services Technician
Kansas City, KS
Full-time
Hybrid
Entry Level
1+ years expDairy Farmers of America is seeking a Support Services Technician to provide first-level technical support for computer software and hardware products and services. The role involves troubleshooting and resolving issues for users while maintaining a positive and professional attitude.
AgricultureDairyDietary SupplementsFood Processing
Responsibilities
Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products
Work daily with internal customers via phone, chat, email, and occasional walk by
Accurately record all work and troubleshooting in tickets
Maintain positive, professional attitude at all times
Perform troubleshooting on mobile devices, iPhone/iPad and Android
Perform troubleshooting on Network Printer and Multifunctional Devices
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Qualification
Required
1-2 years of experience in MS Windows environment handling calls on break/fix support
Experience using and troubleshooting MS Office (O365) products
Experience managing and troubleshooting Windows 10 workstations
Able to demonstrate superior customer service skills
Able to communicate and translate complex technical topics into easy-to-understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory Users and Comp
Working knowledge of Apple products including iPhone, iPad and Mac Computers
Must be able to read, write and speak English
Preferred
Associate degree in related field of study preferred
Bachelor's Degree preferred
Experience using ticketing systems, ServiceNow preferred
Certification and/or License preferred
Company
Dairy Farmers of America
Dairy Farmers of America is a milk marketing cooperative owned and served by farmers across the nation.
10001+ employees
H1B Sponsorship
Dairy Farmers of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$45MKey Investors
U.S. Department of Agriculture
2022-09-15Grant· $45M
Leadership Team
Dennis Rodenbaugh
Chief Executive Officer
Daniel Jones
Division Chief Financial Officer
Recent News
2025-12-15
Family Features
2025-11-04
Company data provided by crunchbase