NEOGOV · 16 hours ago
Police Support Specialist
Arkansas, AR
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $60K/yr
0+ years expNEOGOV is seeking a Police Support Specialist for the Springdale Police Department. The incumbent will be responsible for general records maintenance, data entry, and providing quality customer service while ensuring compliance with relevant laws and regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive
Respond to requests for information; audits and validates files and records to ensure responses are accurate, complete, and timely; ensures compliance with all applicable state, federal, local statutes, guidelines, laws, policies, procedures, and regulations
Complete all FOIA requests for Springdale Communications digital data
Complete all FOIA requests for audio, video, and documents related to police records
Collect any required fees associated with request(s)
Attend seminars, training, special conferences and meetings to stay informed of current practices and changes related to FOIA
Receive and finalize reports of crime from the public and officers within the department to meet NIBRS compliance standards
Provide quality customer service to the public and employees in person, by phone, email, and mail
Transcribe and enter reports into Police Records Management System (RMS)
Maintain NIBRS compliance
Answer phones and assist with the general public in the lobby
Receive and process cash payments
Receive and enter accident reports, arrests, citations, other general forms
Compile statistical data as requested; assist with crime analysis processes as assigned
Work with local prosecutors, courts, and other agencies when requests for information are received
Enter warrants for wanted persons into the Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) databases, as well as the records management system
Perform other duties as required or assigned
Qualification
Required
High school diploma or GED and 7-11 months of related experience and/or training; or equivalent combination of education and experience
ACIC Level I and II or CJIS Certification
The incumbent must be proficient in the use of personal computer, Microsoft Office Suite, HTE AS400, Tyler/New World RMS, ACIC/NCIC database, and standard office equipment
Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects
Must have ability to establish and maintain effective working relationships with management and staff
Must be able to withstand a complete background investigation, polygraph examination, and drug screening(s)
Must be able to pass FBI criminal background fingerprint check and have the ability to comply with state and federal requirements for criminal justice information security standards and obtain necessary certifications
Benefits
Medical, dental, and vision coverage
401(a) retirement plan through VOYA
Mandatory 3% participation with 6% employer match
457(b) deferred compensation options
Flexible spending accounts
Life insurance and long-term disability coverage
Short-term disability and supplemental policies available
Paid holidays, vacation, and sick leave
Bilingual Pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase