Cox Enterprises · 15 hours ago
Enterprise Client Success Manager - Intern - Summer 2026
Atlanta GA
Internship
Hybrid
Intern
$22.02/hr - $33.08/hr
Start in 2026 SummerCox Automotive is a leading company in the automotive technology sector, and they are seeking an intern for the Enterprise Client Success Manager role. The intern will support client onboarding, analyze performance data, and lead strategic projects while collaborating with various teams to enhance client experiences.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Partner with Sales Account Directors and Enterprise CSMs on client expansion opportunities, business cases, and strategic initiatives
Attend strategic planning sessions, brand calls with OEM partners, and executive client meetings
Support client onboarding processes by documenting workflows, tracking implementation milestones, and ensuring smooth adoption
Contribute to cross-functional initiatives spanning Product, Engineering, Operations, and Marketing teams
Collect, analyze, and synthesize client performance data for executive presentations and business reviews
Create data visualizations, dashboards, and executive summaries communicating insights and trends
Conduct utilization analysis to identify opportunities for product adoption and client value expansion
Develop client-facing materials including performance reports, trend analyses, and ROI calculations
Support portfolio analysis initiatives to inform strategic resource allocation and account prioritization
Collaborate with Enterprise CSMs to investigate and resolve complex client issues and escalations
Coordinate with internal partners to drive timely resolution and communicate status to stakeholders
Document resolution processes and contribute to knowledge base development
Identify patterns in client issues and recommend process improvements or product enhancements
Lead one major strategic project (e.g., client segmentation analysis, cross-sell opportunity assessment, voice of customer synthesis, QBR optimization)
Present findings and recommendations to Enterprise Client Success leadership team
Create comprehensive documentation of learnings, insights, and actionable recommendations
Qualification
Required
Rising junior or senior pursuing bachelor's degree in Business Administration, Marketing, or related field
Minimum 3.2 GPA demonstrating strong academic performance
Demonstrated interest in B2B technology, automotive industry, or enterprise SaaS solutions
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
Outstanding written and verbal communication skills with ability to present to executive audiences
Strong analytical mindset with ability to derive insights from complex data sets
Demonstrated project management capabilities including ability to manage multiple priorities and meet deadlines
Strong interpersonal skills and ability to collaborate effectively across organizational boundaries
Customer-centric mindset with genuine interest in solving client challenges
Intellectual curiosity about business operations and eagerness to learn complex systems
Proficiency with CRM platforms
Preferred
Previous internship or work experience in customer success, account management, sales, consulting, or related field strongly preferred
SQL or Tableau experience preferred
Salesforce experience preferred
Benefits
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
Founded in 1898
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase