Naples Comprehensive Health - NCH · 1 day ago
Executive Coordinator HSS
Naples, FL
Full-time
Onsite
Senior Level
5+ years expNCH is an independent, non-profit healthcare system delivering comprehensive care in Southwest Florida. The Executive Coordinator HSS will provide high-level administrative support to the VP HSS & Orthopedics and Executive Medical Director, ensuring operational excellence and a warm, professional environment while integrating hospitality services into healthcare operations.
Health CareMedical
Responsibilities
Act as the primary support to the VP and Executive Medical Director, managing calendars, coordinating travel, and facilitating meetings with a proactive and anticipatory approach
Design, implement, and perform advanced administrative services, policies, and procedures to streamline operations and enhance efficiency, providing essential administrative support to the VP and Executive Medical Director
Develop and oversee a comprehensive hospitality training program for staff and volunteers, emphasizing the importance of relationship-based service and the integration of hospitality principles into everyday staff and patient interactions
Serve as a trusted advisor to the VP and Executive Medical Director, utilizing a deep understanding of healthcare and hospitality to inform strategic decisions and operational improvements
Coordinate executive-level communications and materials with an eye for detail, ensuring all information is handled with discretion and professionalism
Coordinate and facilitate executive-level meetings and events, including preparing agendas, taking minutes, and following up on action items
Independently manage special projects related to the opening and ongoing operations of our new center, demonstrating resourcefulness and proactive problem-solving abilities
Elevate the level of support and service provided by the administrative team, implementing strategies to ensure a seamless and efficient experience for all stakeholders
Collaborate with cross-functional teams to integrate hospitality best practices into various aspects of our organization, fostering a culture of excellence and continuous improvement
Assist in the recruitment, hiring, and onboarding of additional administrative staff as the organization grows, ensuring alignment with our values and service standards
Serve as the point of contact between the VP, Executive Medical Director, and other staff, internal and external partners, managing incoming and outgoing communication and filtering information to ensure that the VP and Executive Medical Director only receives what is necessary and relevant
Lead special projects with a focus on enhancing the center’s hospitality and administrative processes, applying innovative solutions to meet evolving needs
Foster a culture of continuous improvement and excellence within the administrative team, setting new benchmarks for support and service in healthcare
Qualification
Required
Minimum of Associate Degree in business administration, Hospitality Management, or a related field
Minimum of 5 years of experience in executive support roles, preferably in a healthcare, hospitality, or business setting
Exceptional communication and interpersonal skills with a customer-centric, growth mindset
Proven ability to work independently and take initiative in a dynamic environment
Strong organizational skills with the ability to manage multiple priorities and deadlines effectively
Relationship-centric approach and experience in delivering high-level concierge or hospitality services, with a focus on creating exceptional experiences
Ability to prioritize multiple tasks in an ever-changing environment
Quick learner with exceptional technology skills and a keen attention to detail
Advanced computer knowledge, including proficiency in Microsoft Office Suite
Proficiency in End-User devices, including tablets and mobile devices
Proficiency in Canva or similar design software for creating high-quality documents, presentations, and other visual materials
Preferred
Experience with project management and process improvement initiatives is highly desirable
Knowledge of healthcare industry regulations and standards is a plus
Company
Naples Comprehensive Health - NCH
Naples Comprehensive Health (NCH) is an Advanced Community Healthcare System™ in Naples, Florida, serving Southwest Florida with premier routine, critical, and specialty care.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.08MKey Investors
Naples Children & Education Foundation
2023-03-20Grant· $0.08M
Leadership Team
Paul Hiltz MHA FACHE
CEO/President
Rick Wyles
Chief Financial Officer
Recent News
2026-01-20
Morningstar.com
2025-11-05
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