Salud Para La Gente · 6 hours ago
Patient Service Representative
Watsonville, CA
Full-time
Onsite
Entry Level
$21/hr - $24.14/hr
1+ years expSalud Para La Gente provides high quality healthcare to underserved communities in the Monterey Bay area. They are seeking a dynamic Patient Service Representative to coordinate patient services in a community clinic setting, ensuring effective communication and patient registration processes.
EducationHealth CareHospitalNon Profit
Responsibilities
Consistently adheres to and/or exceeds SALUD’s communication guidelines and expectations with patients, peers, and supervisors
Greets every patient with a verbal greeting, eye contact and a smile
Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in patient interactions. Listens skillfully and displays a willingness and ability to acknowledge patient needs, expectations and values through the use of reflective listening and empathy conveyance. Responds to patient needs in ways that are helpful and beyond expectation
Collaboratively works with patients through SALUD’s communication guidelines to positively affect their health outcomes
Registers and orients all patients to clinic policies regarding services offered, appointment system, after hour’s coverage, collection policy, etc
Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures. Ensures that all matters related to patient account information are handled confidentially, effectively, efficiently and in accordance with regulations and contracts
Assesses patient income or payer information, ensuring accuracy and completeness of documentation, collects amounts due in accordance with established procedures
Researches and answers any questions regarding account balances, bills, or correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality
Using proper phone etiquette answers incoming calls courteously and professionally, taking messages and directing them appropriately and screening calls requesting appointments for medical/dental urgency with the assistance of the Lead Medical/Lead Dental Assistant or designee. Contacts patients to confirm appointments and schedules appointment according to protocols
Performs administrative tasks as needed to support the clinic operation including filing charts, pulling charts, entering charges, faxing, scanning or sending patient records, contacting patients to recall to clinic, opening mail, etc
In cooperation with the Medical/Dental Team and Finance Staff, researches and compiles information from various sources, preparing reports as required
Proactive in participating in industry best practices and corporate quality improvement initiatives
Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients
Adheres to the SPLG Mission, Vision, and Values, Standards of Conduct and HIPPA principles
Other duties as assigned
Qualification
Required
High School graduate or equivalent
Preferred of one year's experience in medical office receptionist and/or records
Experience with computer medical entry
Excellent alphabetical and numerical skills for filing and payment processing
Fluent bilingual Spanish/English
Valid CA Drivers License and current vehicle insurance; must be able to travel between sites
Preferred
Bicultural candidates preferred
Benefits
Medical, Dental, Vision, and Life Insurance Plans
Paid Time Off (PTO): 19 days per year
Paid Holidays: 12 per year
401(k) Retirement Plan with employer contribution
Voluntary Long-Term Disability
Company
Salud Para La Gente
Salud Para La Gente is a nonprofit healthcare organization.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Blaine J Sutliff
Chief Information Officer and Acting CISO
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